HN World Panel

The Defining Skill of Today’s Luxury Hotel GM

20 Experts shared their view

Direct Booking Mastery Certification

Up in the air, loyalty on the ground: A conversation with Ellis Connolly

There is nothing cheap about loyalty. I wrote those words years ago while evoking Ryan Bingham and his manic pilgrimage through miles and tiers, and I still believe them today.

Opinion Articles

Tourism in the Last Frontier: Alaska’s New Boom

Alaska has embraced its identity as “The Last Frontier” and experienced significant growth in eco-tourism, fueled by rising cruise traffic and interest in outdoor recreation, helping to offset the state’s declining oil industry.

How AI Is Transforming HR Functions

Artificial intelligence (AI), particularly the widespread adoption of generative AI (GenAI), is rapidly transforming the way organizations manage their workforce.

The Future of Digital Relationships

There’s a moment that happens in every traditional office—you’re rushing to a meeting, someone catches your eye in the corridor, and suddenly you’re having the conversation that changes everything.

6 mistakes that destroy your hotel guest experience (and how to fix them)

It’s no secret that today’s guests are more demanding than ever, and small missteps can quickly lead to disappointment. In this article, we’ll explore examples of bad guest experiences in hotels, what causes them, and how to improve the guest experience in hospitality with practical strategies you can implement right away.

Self-Service: Convenience or Just Passing the Stress?

I just got back from an international trip to drop off my son to boarding school. Self-check-in / self-service is everywhere.

Today's News

The Future of Smart Stays with Dr. Josef Vollmayr, Co-Founder of Limehome

In this episode of Pillow Talk Sessions, Dr. Josef Vollmayr, Co-Founder and Managing Director of Limehome, joins hosts Kristian Lupinski and Jessica Gillingham to explore how the company is redefining what tech-enabled hospitality can look like at scale.

ESC Congress helped push Madrid hotel performance to August high

Helped by the ESC Congress, Madrid’s hotel industry posted its highest August performance levels on record, according to preliminary data from CoStar.

Global Asset Solutions expands in Asia Pacific

Global Asset Solutions has added a portfolio of luxury and upper-upscale hotel assets in the Asia-Pacific region, across Marriott and Hyatt brands.

Why Hotels Struggle with Tech Adoption, And How AI + Education Can Drive Digital Transformation

Ask any hotelier what frustrates them about technology, and you’ll hear a familiar refrain:

Boutique Hospitality’s Boldest Voices Unite

The 14th Annual Boutique Hotel Owners Conference, presented by the Boutique & Luxury Lodging Association (BLLA), officially opens its doors this September 29–30 in the serene setting of Westlake Village, California, welcoming a curated group of global hotel owners, investors, and creative leaders for two transformative days of reconnection, reinvention, and reflection.

FAU Study: Hotels Must Rethink Loyalty as AI Agents Take Over Travel Planning

The rise of artificial intelligence agents will introduce a new layer of complexity in how the hospitality industry navigates customer loyalty, according to a conceptual paper, “Artificial Intelligence (AI) Agents and the Future of Customer Loyalty,” from four researchers at Florida Atlantic University.

UN Tourism Showcases Investment Opportunities at South Africa Tourism Investment Forum

The Tourism Investment Forum, hosted by the Government of South Africa, brought together global tourism leaders to explore investment opportunities in South Africa and across the African continent.

Airbnb and Neighborhood Housing Services of NYC launch $1M partnership to advance housing stability for New Yorkers

Airbnb and Neighborhood Housing Services of New York City (NHSNYC) have launched a multi-year partnership to support housing stability and expand economic opportunity for New Yorkers.

RIU dedicates more than 3 million euros to social investment in 2024

RIU Hotels & Resorts dedicated a total of €3,171,135 to social investment in 2024 as part of the first roll out of its Proudly Committed strategy.

Frank Veenstra Appointed Chief Development Officer at Kempinski Hotels in Geneva, Switzerland

Craig Reid Joined Nocturne Luxury Villas as Advisor

Jeff Borman Appointed Global Head of Sales, Revenue & Distribution at Virgin Hotels Collection in Miami - FL, USA

The Westin Buffalo Unveils Newly Renovated Guest Rooms, Elevating Luxury and Sustainability in Downtown Buffalo

Moxy Belfast City Opens -100th Moxy Opening in Europe, Middle East & Africa

Skaneateles Fields Resort & Spa Opens in New York’s Finger Lakes Region

Today's Supplier News

Canary Technologies Marks Housekeeping Week with Over 3X Growth in Digital Tips to Hotel Staff

Ever walked down a hotel corridor and spotted a door hanger that actually makes you smile?

HEI Hotels & Resorts appoint IRIS to enhance F&B mobile ordering, guest experience and revenue opportunities

How are guest expectations changing and how can hotels prepare for the future?

Luxury meets technology: Pan Pacific London adopts Shiji’s Infrasys POS to elevate service across multiple F&B venues

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