Direct Booking Mastery Certification

Total revenue management: Hotel upselling across guest touchpoints

When most people think of hotel upselling, they often think of it as offering a guest a bigger room at check-in.

Opinion Articles

Email Is About to Become Your Most Important Customer Interface

The hospitality industry has overlooked email and the inbox for too long. While hotels invest resources in websites and social media, email remains one of the most valuable yet underinvested in customer touchpoints.

How multi-typology strategy is designed to meet traveller demands

In the lead up to the Future Hospitality Summit - FHS World 2025, taking place at Madinat Jumeirah in Dubai from 27-29 October, we asked several industry partners about what’s next for hospitality investment in line with this year’s event theme: "Where Vision Leads, Investment Follows."

Triptease Date Boost: Automatically focus marketing on your priority dates

Every hotelier knows the frustration of hard-to-fill dates, whether they be midweek lulls or seasonal dips. That’s why we’ve built Triptease Date Boost, our new feature that gives you more control over your priority dates and helps you fill more rooms when you need it most.

The #1 Mistake Hotels Make with AI: Bolting It onto Old Workflows

AI is everywhere right now. It’s in your newsfeed, in the trade magazines, at the hotel conferences, and yes, even creeping into those late-night WhatsApp chats with fellow operators.

Destination AI Conference: Cutting through “AI Slop” and Finding what Hoteliers Need to Know

Stephanie Smith of Cogwheel attended the Destination AI Conference for Hoteliers in Washington DC on September 30, 2025.Stephanie Smith of Cogwheel attended the Destination AI Conference for Hoteliers in Washington DC on September 30, 2025.

Rethinking hotel loyalty: from points to personalization

For decades, loyalty in hospitality has been defined by points, perks and predictable upgrades. But what does loyalty actually mean today – and what should it mean in the future?

Today's News

U.S. hotel results for week ending 27 September

Impacted by the Rosh Hashanah holiday, the U.S. hotel industry reported negative year-over-year comparisons, according to CoStar’s latest data through 27 September.

H2 2025 Global Hotel Outlook

Despite stronger-than-expected economic growth through the first half of 2025, year-to-date RevPAR growth through July stands at a meager 0.4% as the occupancy rate fell for four consecutive months.

6 differences between a hotel and a resort

In hospitality, understanding the difference between a hotel and a resort is key in order to provide guests with the right experience.

U.S. Travel Forecast 2025: Modest Growth but Decline in International Visitors Threatens Economy and Jobs

The U.S. Travel Association released its updated Travel Forecast, projecting little growth in travel spending for 2025 but a significant decline in international inbound travel—a critical driver of the U.S.

A month of purpose: MGallery Collection stands against Breast Cancer this October

For its seventh year, MGallery Collection, a refined portfolio of luxury boutique hotels, is supporting Pink October Breast Cancer Awareness Month, by launching a series of events and initiatives across its network to raise awareness and collect donations for women affected by breast cancer each year.

UN Tourism and FIA Launch Global Awards for Excellence in Sustainable Sports Tourism

UN Tourism and the Fédération Internationale de l’Automobile (FIA) have launched the UN Tourism Awards for Excellence in Sustainable Sports Tourism powered by FIA.

AHLA Foundation Awards More Than $700,000 in Academic Scholarships to 246 Students Nationwide

AHLA Foundation, the charitable arm of AHLA dedicated to supporting a strong hotel industry workforce, today announced the distribution of more than $710,000 in academic scholarships to 246 students at 64 schools across the country for the 2025–2026 academic year.

Hyatt Collaborates with HYROX as the Official Regional Hotel Partner in Asia Pacific

World of Hyatt, the award-winning loyalty program from Hyatt, is announcing a new regional collaboration with HYROX Asia Pacific—one of the world’s premier fitness racing series.

Cecilia Lo Appointed Area General Manager at Lanson Place Causeway Bay, Hong Kong and Lanson Place Waterfront Suites, Hong Kong, Hong Kong (SAR)

Niall Cowan Appointed General Manager at Carlton Hotel Singapore

Delaney Cicora Appointed Sustainability Coordinator at St Julien Hotel & Spa in Boulder - CO, USA

WildPlaces Africa "Kulu Ora" Lodge to Open Q1 2026

Sonesta Expands Global Footprint with New Opening in Lima, Peru

Today's Supplier News

HIA Adds 400+ Properties in 2025 YTD As Demand For Hospitality-Specific ERP Surges

Brøchner Hotels Elevates Boutique Hospitality with Canary Technologies

Upcoming Events

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