Chat - Powered by Hudini

Every conversation, one unified space.
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Hudini's Chat is a complete guest communication platform built for hotels - across every channel, in every language, with intelligence at every step.

5 communication channels with 1 unified inbox that powers smarter hotel operations including:

  • Guest messaging
  • Auto ticket assignment
  • SLA management
  • Analytics and reporting
  • Chat allows guests to effortlessly communicate with staff from wherever they are

Whether its special room requests, services or booking a trip or dinner reservation. It is another key avenue guests engage with and allows staff to respond to and address issues rapidly and efficiently. Seamless, automatic, and always-on, Hudini Chat powers change in the way hotels communicate with their guests which can see real impact on brand reputation and guest satisfaction. Hudini Al creates adaptive tone detection and fine-tuned phrasing in real time, allowing enabling consistent and professional tonality across a hotel's digital communication with guests.

Proof Points

70+
Languages supported with real-time two-way translation
5+
Messaging channels: WhatsApp. Messenger, WeChat, LINE, Instagram and SMS
1 ×
Single unified inbox
150+ properties
Used by

Pricing & Availability

Pricing — Per room.

Availability — Global.

User base — Deployed in 150+ hotels

Application Areas

CRM & Loyalty Front Office Guest Experience Housekeeping HR & Staffing Operations & Maintenance Reservations

AI Classification

AI-Native Generative LLM Conversational AI Agentic Optimisation Recommendation Assistive Augmentative Supervised-Autonomous

Hudini Chat connects with major PMS and POS systems, including OPERA, Infor, Simphony, Infrasys POS, Silverware POS, Actable, Hub OS, Book4Time, SevenRooms, and ResDiary.

Chat - Powered by Hudini is a product by Hudini