HAP

Hospitality Agentic Platform: AI-orchestration for hotel operations, revenue, sales & guest services
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HAP is applied across the full hotel operation (front desk, revenue management, sales & events, F&B, and housekeeping) enabling staff to query systems, execute multi-step workflows, generate reports, coordinate group bookings, analyze photos, and manage guest requests through a single conversational interface instead of navigating multiple tools.

AI Technology Used

Multi-Agent Orchestration - Large Language Models (AWS Bedrock) - RAG Knowledge Retrieval - Real-Time Voice (AWS Nova Sonic) - Image Recognition & Analysis - Intent Classification - Multi-Step Planning - Human-in-the-Loop Approval

How AI is Integrated

HAP is an AI orchestration layer that sits on top of a hotel's existing systems — PMS, POS, Revenue Management, and Sales & Events. Staff interact through a conversational chat widget or voice interface, asking questions or giving instructions in plain language. The AI understands the request, plans the steps needed, calls the right systems, and returns a structured result... all in seconds.

Proof Points

15 s
System lookup time (down from ~4min)
3-5
Systems accessed in a single conversation
10+
Languages supported
~0
Staff training required
<1 h
Minutes to add a new system integration

Pricing & Availability

Pricing — Usage / token-based.

Availability — Global.

Application Areas

Data & Analytics Email Front Office Housekeeping Operations & Maintenance Reservations Revenue Management Sales & Marketing

AI Classification

AI-Native Generative LLM Conversational AI Agentic Computer Vision Speech & Voice RAG & Search Assistive Supervised-Autonomous

Connects to the Infor Hospitality Suite (HMS, SCS, POS, and RMS) plus built-in communication channels including Email, Microsoft Teams, and Telegram. Additional systems can be connected by registering an API specification. No custom code required per integration.

HAP is a product by Infor