Infor Portico Hospitality AI

Agentic AI orchestration across your hospitality systems
Visit Website

Infor Portico Hospitality AI is an agentic AI orchestration layer built for hospitality. It works across a hotel’s existing technology ecosystem, including property management, point of sale, revenue management, and sales and event management systems. Staff make requests in plain language through chat or voice, and Portico interprets the request, plans the required steps, coordinates work across connected systems, and delivers a complete outcome. It helps hospitality teams automate multi-step workflows without replacing the systems they already use.

AI Technology Used

Multi-Agent Orchestration - Large Language Models (AWS Bedrock) - RAG Knowledge Retrieval - Real-Time Voice (AWS Nova Sonic) - Image Recognition & Analysis - Intent Classification - Multi-Step Planning - Human-in-the-Loop Approval

How AI is Integrated

Infor Portico Hospitality AI sits on top of an organization's existing hospitality technology rather than replacing it. Staff make requests in everyday language through chat or voice. Portico interprets the request, creates a plan, connects to the appropriate systems, and coordinates the actions required to complete the task. It can work across connected property management, point-of-sale, revenue management, sales and event management, and other systems and data sources.

Portico is designed for action, not just answers. It turns a single request into a coordinated, multi-system workflow while maintaining human oversight, role-based access, and enterprise governance.

Proof Points

15 s
System lookup time (down from ~4min)
3-5
Systems accessed in a single conversation
10+
Languages supported
~0
Staff training required
<1 h
To add a new system integration

Pricing & Availability

Pricing — Usage / token-based. Contact for pricing.

Availability — Global.

Application Areas

Data & Analytics Email Front Office Housekeeping Operations & Maintenance Reservations Revenue Management Sales & Marketing

AI Classification

AI-Native Generative LLM Conversational AI Agentic Computer Vision Speech & Voice RAG & Search Assistive Supervised-Autonomous

Infor Portico Hospitality AI works across existing hospitality systems, including property management, point of sale, revenue management, and sales and event management, plus built-in communication channels including email, Microsoft Teams, and Telegram. Additional systems can be connected through APIs, allowing hospitality organizations to extend Portico across their existing technology ecosystem without rip-and-replace.

Infor Portico Hospitality AI is a product by Infor