Omnichannel AI Comms

Canary’s Omnichannel AI Communications suite helps hotel teams deliver faster service, run efficient operations, and capture more revenue across every guest communication channel.

Canary’s platform provides instant, personalized responses to guest inquiries across calls, texts, and webchat. It manages millions of guest interactions end-to-end, automatically responding to >80% of requests. Both staff and guests feel the impact: average response times drop from 45 minutes to under 2 minutes, responses are accurate and on brand, and staff no longer need to answer repetitive questions dozens of times per day.

Efficiency gains are complemented with revenue gains. AI automatically surfaces highly relevant upsell opportunities within the context of the conversation to deliver the right upsell, to the right guest, at the right time. Hotels see 4x increase in upsell revenue, powered by AI.

AI communications also delights guests. Each guest gets instant replies, personalized recommendations, on their device 24/7 via their chosen channel with responses auto-translation in 100+ languages. Canary’s platform is meeting the rising demands of digital-first travelers.

Canary’s Omnichannel AI is a win-win-win for hotels: reduced operational friction, more revenue, and a better guest experience – all at scale.