Sojern Marketing Platform

Sojern is the leading AI-powered marketing platform built to drive revenue and elevate guest experience across the entire stay journey. On the marketing side, Sojern draws on the world's largest travel intent database—refreshed 800 million times per day—to help hotels find, attract, convert, and convert travelers through multichannel activation across search, social, display, metasearch, and connected TV. Rather than guessing at audience behavior, the platform responds to real-time intent signals, linking advertising and email data to booking behavior to reach travelers where they actually are in their journey. Beyond acquisition, Sojern’s Guest Experience Platform, including AI Concierge, goes beyond guest messaging by intelligently routing requests, automating upsell opportunities, and providing personalized service across multiple channels—delivering 24/7 support via SMS, WhatsApp, chatbots, and mobile apps, reducing front desk inquiries by over 85%. Reputation Manager closes the loop, using AI to monitor and respond to guest feedback and turning review signals into a live operational input rather than a post-stay afterthought. More than 13,000 hospitality customers worldwide rely on Sojern to connect the commercial and experiential sides of their business.