Technology – The Catalyst to Delivering the Exceptional Guest Experience
2022 was a year of normalization – I went back to what I love to do most – evangelizing about the opportunities in revenue and commercial leadership, meeting with and talking to executives, consultants, and startups across the world, spending 130+ days on the road, doing my part in the recovery of business travel.
From my many conversations on the road, here are my predictions – and what I consider revenue management key priorities for 2023 and beyond.
While leisure travel has been powering the hospitality industry in the last 18 months, 2023 will be the year of business travel, groups, and meetings – and China outbound. Yes, the environment is still uncertain. Operating costs are still rising, as one regional chief commercial officer told me recently, “Revenue has to continue to increase by 15% next year just to make up for increased costs.”