Instilling ¶Company Culture ¶into Business Operations

Integrity in business enhances one’s reputation — which in turn can help attract and retain guests, foster employee loyalty, and build stronger relationships. Integrity goes beyond doing the right thing even when nobody's watching. In hospitality, we need to act with honor, transparency, and ethics to create a culture that permeates the entire organizational ecosystem.

The best management companies align with five guiding principles: ethics, profit, tenacity, innovation, and engagement. How do the best of the best stay aligned with these five guiding principles? Let’s think of the humble coffee filter, which gives way to what matters most (coffee) and keeps out the excess (coffee grinds). If we apply this to business integrity, we should only let through what matters most, which are our five guiding principles. All of the other stuff will hinder success and affect the bottom line. For example, Remington takes pride in providing guests with all-around great housekeeping. The traits that don’t exemplify top-notch housekeeping (like shoddy service and cut corners) will be filtered out. This concept is what has allowed Remington’s company’s mission to succeed. This may all sound easier said than done. How do we instill these values into the daily work lives of our employees, both on the corporate level and on the ground? Constant communication and reference back to company values are vital, which can happen through training and continuous reevaluation of goals.