Hotel Yearbook Article The Hotel Yearbook Technology 2023

Charting a Digital Odyssey: ¶An EHL Student's Journey into the Future of Hospitality Tech

In a recent interview with EHL senior lecturer Ian Millar, final-year EHL student Daniela Tornoe shared her journey from Guatemala to EHL, her experiences with internships and tech support, and how these experiences shaped her decision to pursue a career in hospitality technology. Discussing the lack of emphasis on technology in hospitality schools, she emphasized the need for schools to advocate more strongly for the role of technology in the...

Ian MillarDaniela Tornoe

To bring a new angle to the hotel yearbook technology edition, senior lecturer EHL Ian Millar sat down with one of his final year EHL students Daniela Tornoe to discuss her thoughts on a future career in hospitality technology after graduating from EHL in the summer of 2023. For context, with the talent crisis hitting all hospitality sectors more than ever, we need to inspire young hospitality talent to remain in this great industry.

Hello Mr. M, first thank you so much for this fantastic opportunity to be with you today for this interview. To tell you a little about me, I was born and raised in Guatemala in the capital city. From a very early age, my parents supported me in many different activities; I started developing my artistic side first. I danced ballet and flamenco and played the national instrument, Marimba, with my school's crew. During my last years of Elementary School, I discovered my passion for volleyball. I started practising in my school, and soon after, I decided to improve and play on a more competitive level. After much practice in the national sports centre, I was selected for the U18 and U20 national teams and competed across Central America and the Caribbean. I committed to all these facets without neglecting my school responsibilities.

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The Hotel Yearbook Technology 2023

The 2024 edition of "The Hotel Yearbook (HYB) Technology," curated by EHL's Ian Millar, offers a comprehensive outlook on the emerging technology trends and innovations poised to shape the global hotel industry. It amalgamates insights from a multitude of industry thought leaders, spotlighting key foresight in several tech-oriented fields. This includes anticipated evolutions in the future tech stack, which will drive operational efficiencies, the 'human stack' that explores the intersection of human resources and technology, and the application of Generative AI in creating novel customer experiences. Overall, this HYB edition serves as an essential guide for understanding how technology and innovation will redefine the industry landscape.

Ian Millar is a Senior Lecturer at EHL Hospitality Business School in Lausanne, where he focuses on hospitality technology and digital transformation. He teaches master’s-level courses on AI, cloud systems, and technology strategy, helping future leaders understand how digital tools reshape operations and guest experience. 

Daniela recently completed her bachelor's degree at EHL Hospitality Business School. Born and raised in Guatemala, Daniela moved to Switzerland to pursue the career of her dreams. Throughout her studies, she contributed to supporting herself by working at the School’s IT Service Desk as a student assistant.

EHL Hospitality Business School (Lausanne) is an ambassador for traditional Swiss hospitality and has been a pioneer in hospitality education since 1893 with over 25,000 alumni worldwide and over 120 nationalities. EHL is the world's first hospitality management school that provides university-level programs at its campuses in Lausanne and Chur-Passugg, as well as online learning solutions.