Hotel Yearbook Article

How the Pandemic Gave a Boost to Guests' Hotel Technology Usage, Satisfaction and Spending

Survey report by Agnes DeFranco, Minwoo Lee and Jihye Min. The pandemic has had an impact on the perception of technology usage among hotel guests. The need to safeguard hotel guests and employees during the pandemic accelerated the adoption and acceptance of various technologies in hotels. In 2020, HFTP sponsored a survey to gauge how guests view technologies in hotels.

HFTP
Read the full article on hotelyearbook.com
HFTP
Association

Hospitality Financial and Technology Professionals (HFTP®), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in United Kingdom, Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders.