Pedro Colaco

CEO at GuestCentric Systems

Pedro ColacoPedro Colaco is the CEO and President of GuestCentric Systems, which he Co-Founded in October 2006. He boasts a proven track record of driving successful product development, marketing, sales and channel management efforts in the global market. Prior to his current role, he was Vice President of Product Management and Marketing at Corvil, a software start-up funded by Apax Partners and Cisco Systems. During his tenure at Corvil he built a global Product Management and Marketing organization to support a sales team of over 60 professionals focused on the financial industry in New York City and London. Pedro is a multi-lingual advisor and thought leader across the international travel tech landscape, speaking five languages and having lived in four countries throughout his career.

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Insights by Pedro Colaco (35)

Nearly 85% of Hoteliers forecast Financial Recovery by the end of 2022

Since August 2021, following increasing vaccination rates and a travel renaissance over the summer, the majority of Hoteliers surveyed for our ongoing Hotelier PULSE research continue to expect financial recovery to pre-pandemic levels (benchmarked at 2019) in 2022.

Hoteliers Cautiously Optimistic about Business Performance in 2022

“How optimistic are you about business performance over the next 12 months?” - Hoteliers’ answers to this new question, introduced in our ongoing Hotelier PULSE survey and published for the first time in the 18th Edition of the Hotelier PULSE Report, indicate the industry is cautiously optimistic about the future of business performance in Q4 and into the new year.

Hoteliers Forecast Revenue Increase in 2021 vs 2020

Despite a disruptive start to this year’s summer season in Europe, our latest Hotel Business Barometer results reveal a positive shift in sentiment across the hotel industry. Below are some of the ke.

"Travel will Resume with a Vengeance," says Ben Thomas from Penta Hotels

As the appetite for revenge travel rapidly increases on a global scale and consumers grow more demanding for the experiences they have been denied since the start of the pandemic, it’s vital that hotels have the necessary skills and digital strategies in place to capture the demand.

COLLECTIVE Hotelier PULSE Event - Recovery trends for Summer 2021

As Hoteliers shift focus toward upskilling the workforce to leverage the demand in the upturn, we catch up with Ben Thomas, Chief Commercial Officer at Penta Hotels to get his take on what hotels should do to support their teams and optimize the guest"s online journey and experiences.
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