John brings over two decades of hospitality technology experience to MediaConcepts, the connected guest journey platform built for properties where complexity is the norm, not the exception. With a career spanning enterprise technology leadership — including a tenure as CTO for IBM's Asia consulting group — John understands what it takes to make sophisticated systems work at operational scale.

MediaConcepts was founded on a simple but hard-won insight: the most valuable hospitality businesses don't fit a template. Villa groups, spa resorts, chef-led retreats, and multi-service properties need platforms that reflect their operational reality, not platforms that ask them to simplify it. Jasmine and Priscilla were built to meet that need — handling complex, multi-service guest journeys across accommodation, spa, dining, experiences, equipment hire, and group bookings within a single connected platform.

Working with a globally distributed team across the UK, Philippines, Canada, and India, John leads every client engagement personally — from initial discovery through to implementation. That founder-led approach is deliberate. Clients at this level aren't buying software. They're buying operational credibility and a long-term technology partner who understands their business.