Dr. Dennis Rosen is The WinFluence® Expert on customer service and sales improvement. He helps retailers, service providers and professionals provide a Transformational Customer Experience™ to create customer devotion that leads to customer promotion. And Dennis shows sales forces how to lower customer barriers to information and change attitude to increase sales effectiveness.

He is author of the book, Create Devoted Customers and the instructional audio, The Mental-Rental™ Sales Process. Dennis delivers value-filled presentations with an entertaining style that participants rave about. Keynotes, training and educational materials available - 800-804-4034 or visit http://www.Face2FaceService.Com.