Jay Skowron is the founder and principal of Hospitality Defender LLC, a company focused on online review site management, guest experience, and social media marketing for the restaurant and hospitality industry.

Having spent almost two decades in the industry, he has transitioned to helping businesses in the restaurant and hospitality space establish and maintain their online presence and help ensure their guests' satisfaction. Jay was quoted numerous times in the 2014 book The Everything Guide to Customer Engagement and is currently based in the San Francisco Bay Area.

He can be reached at [email protected].