Author
Author

Mike Benjamin

VP of Sales, Guestware

Mike Benjamin

Mike Benjamin is the Vice President of Sales and co-owner of Guestware – a hospitality customer relationship management (CRM) and Guest Experience software and solution provider. Mr. Benjamin co-founded the company in 1990 after working at Boeing for five years as a Mechanical Engineer. By 1993, he had established a niche in the lodging industry. By 1996, the software had evolved into a fully developed hotel CRM system for hotels and resorts, and the trade name Guestware was formed.

Insights by Mike Benjamin (1)

Automated Maintenance and Guest Response Software for Select Service and Boutique Hotels

This may seem hard to believe, but most hotels under 150 rooms still track guest requests and hotel maintenance manually. That's right, old school paper logs are still widely used to maintain millions of dollars in physical assets, and to service another important asset - the guest! Most larger, full- service hotels use software to automate these processes, but the cost and complexity has been too much for many select service and smaller hotels.
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