Smartphones are everywhere. Walk into any coffee shop, restaurant, or hotel lobby, and a high percentage of people engaged with their smartphone will be directly affected by the application they are reviewing.
If it seems like everyone in the hospitality industry is talking about millennials — well, that's likely because they are. With 2019 fading into the background, our collective feeds and conversations with industry peers are rife with discussions of what's to come and, subsequently, who makes up the most significant travel segments moving forward.
Some hoteliers (brands & management companies) believe that developing tech solutions in-house is cheaper and provides better customization to the hotelier's concrete needs and control over the ongoing maintenance and performance.
Within an industry as competitive as hospitality, keeping up with, or rather, remaining ahead of trends will ultimately decide a brand's success. Those who fail to adapt and invest in those ideas and technologies which continue to move the needle and enhance the guest experience are sure to be left behind as our industry gears up for an exciting 2020.
The next time you leave your home, take a look around you. As you scan your surroundings, I want you to look for a common theme; what do most passerby's have in common? Today, we exist within a revolution.