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Binu Mathews

CEO at IDS Next

Binu MathewsBinu is a seasoned professional with more than two decades of unequaled proficiency in varied industries including manufacturing, hospitality and information technology. As the CEO, Binu aims to drive IDS Next towards achieving the ultimate goal – to become the global leader and most preferred hospitality technology vendor globally. His personal goal is to be a change agent for organizations that are ready for the next level of growth. Binu firmly believes in the power of collective effort and collaborative leadership. He always empowers his team and prompts his colleagues to bring in new ideas to the workplace. His forte has been with startups and turnarounds in technology companies in the emerging markets. He has also played leadership roles in managing operations in the Middle East and parts of Asia Pacific for one of the world’s largest hospitality technology companies for several years.

More about Binu Mathews

Insights by Binu Mathews (24)

Visioning PMS in the post-COVID World

At the outset, it is important to understand that a pandemic like COVID has changed life in its entirety. Behaviors, priorities, and expectations have changed. Many businesses, verticals or solutions that existed/exist today will need to undergo transformations.

Visioning a Post-COVID Era in Cloud PMS

Imagine all the chaos if you had to hire a consultant to come to your home and set up ZOOM on your computer at the onset of beginning of COVID-19. This is the state of “cloud” PMS technology in the hospitality industry.

Are there any quick-fix IT solutions for hotels in the post-COVID new normal?

I believe there are three immediate action steps hoteliers, especially independents, can implement in a relatively fast and inexpensive fashion: 1. Develop a “Here is how we make your stay with us safer than ever” program with sanitation and safety protocols at the property, including: Infrared fever detection for each guest arrival (devices on Amazon start at $299)Contactless guest servicing technology applications such as mobile-check-in and virtual concierge as well as mobile assistants in the guest rooms, etc.

Guest Experience is the New Loyalty: How Hoteliers Can Take Advantage of Technology to Elevate Guest Experience

For hoteliers, guest loyalty has become an increasingly elusive concept. A decade ago, brands would have focused on instilling loyalty through things like rewards programs or points. Now, it is more about creating an inspiring, fun, and authentic experience across the entire guest journey.

Smartphones and Their Effect on Guest Behavior

Smartphones are everywhere. Walk into any coffee shop, restaurant, or hotel lobby, and a high percentage of people engaged with their smartphone will be directly affected by the application they are reviewing.
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