Craig Hooley

Chief Operating Officer, Minor Hotels (Australia and New Zealand)

Craig HooleyWith over two decades of extensive industry experience working with some of the globe’s most prestigious leading hotel and hospitality brands, Craig Hooley is Minor Hotels’ Chief Operating Officer for Australia and New Zealand - where it currently boasts a portfolio of over 50 properties under its Oaks Hotels, Resorts & Suites and Avani Hotels & Resorts brands. Since joining Minor Hotels in 2018, Mr Hooley has guided the brand’s strategic direction, while delivering the day-to-day management of operations with overseeing sales, marketing, all revenue focused strategies and activities, as well as crafting bespoke forward growth plans for the hotelier, and providing leadership across various corporate factions to convey continued business excellence. Prior to this, Craig Hooley held a number of key leadership positions with major international industry front-runners including recently finishing a successful three-year tenure at Shangri-La International Hotel in Australia and Hong Kong, as well as spending seven and a half years at Mirvac Hotel & Resorts, and seven and half years at the InterContinental Hotels Group both in Australia and United Kingdom. As a recruit straight out of university studying an Engineering degree, Craig started his career in the Royal Australian Navy’s food, beverage and housekeeping operations for ten and a half years. Mr Hooley is based in Minor Hotels’ head office in Maroochydore on Queensland’s Sunshine Coast and he is a long-term member of Tourism Accommodation Australia (TAA).
Insights by Craig Hooley (1)

Is Housekeeping Moving From The Back To The Front Of The House?

The evolution of our guest's needs never ceases to amaze me but the one priority that runs through all is confidence and trust in the hotel management team. The housekeeper team is no longer a silent contributor but an active advocate and communicator of not just what they are doing but what policies are in place to ensure the safety and security of Guests and at present that centers around hygiene.