Author
Author

Haydn Kramer

Consultant at Haydn Kramer Consulting LLC

Haydn  KramerPrivate consulting to lodging industry focused on market analysis, branding expertise, sales and marketing assessment, revenue management, operational effectiveness, and service excellence. Sales training expert for hotel sales teams; Direct Sales, Social Media, "New Era Sales" strategy and tactics. Adviser on Hotel Executive Committee evaluations and placement; talent assessment, performance skill measurement and Revenue Management systems knowledge. Haydn Kramer Consulting, LLC is uniquely focused on improving the ability to grow revenue through training sales leaders and teams to effectively engage clients in a new era of social media, sophisticated customers, and the growing automation of the "sales" function; for AI, Machine Learning, Chatbots and the intersecting critical functions : Revenue Management & D i r e c t Sales defined by a "Zoom" context, training real skills, for real results, in real time. Timeless truths of sales---amid a metamorphosis of the business world as we've known it. Career engaged in both Sales and Operations leadership. As Marriott Full Service GM recognized as "General Manager of the Year", for Marriott Full Service Hotels, North America. Previously also receiving "General Manager of the Year", for Residence Inn by Marriott, United States of America.
Insights by Haydn Kramer (1)

Swashbuckling Hotel Sales: Stand And Deliver, Or Perish

Yet, as a Hotel Sales Professional, best to heed them. Beyond the ravages of a global pandemic, is the obliteration of all you knew about how customers (guests) make decisions and the ever-accelerating algorithms of artificial intelligence.
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