Tracy Wilkins, operations director at BWH Hotels, with more than 30 years of industry experience. Tracy has supported many hoteliers to improve their operations sustainably, ensuring it not only works for their brand and their guests but also their bottom line.

Under Tracy, BWH Hotels has introduced: REST (Responsible, Environmental, Sustainable Tourism) accreditation, setting a new industry standard for environmental certification A carbon calculator, enabling the group’s 230 hotels to track and reduce their carbon footprint