I am a seasoned technology, digital, and AI leader with more than 20 years of experience in unlocking business value through technology innovation.

As Chief Information Officer of Mandarin Oriental, I am providing strategic leadership across technology, digital, and data/analytics, and am driving the Group’s technology and AI transformation to deliver exceptional, personalized experiences for guests and colleagues.

Before joining Mandarin Oriental, I was a Partner at McKinsey & Company, where I led the Firm’s Technology Practice in Asia and advised consumer-facing businesses on modernizing core systems and executing digital and AI transformations.

Raphael is panel expert of the Hotel Tech Leadership panel.