With over 20 years of management experience in the hospitality industry, I am passionate about delivering exceptional service and creating memorable experiences for every guest. As the Director of Front Office Operations and Chef Concierge at the InterContinental Seattle Bellevue, I was a pivotal member of the pre-opening team, overseeing the operational planning and team recruitment for the concierge, butler, and customer service departments.

As a proud member of Les Clefs d'Or USA, I leverage my extensive knowledge and network to provide personalized and tailored solutions for leisure and corporate travelers. I have a keen eye for detail, a proactive approach, and a collaborative mindset, which enable me to research, arrange, and problem-solve any requests or surprises along the way. I also enjoy working with IT program designers, revenue analysts, and event planners to enhance the systems, reports, and events that support our guests' satisfaction and loyalty.