Terri Tucker is a consultant and thought leader facilitating The Journey Culture for Meyer Jabara Hotels. Based on the principles of Dr. James Belasco, The Journey Culture teaches employees how to make skilled decisions, gives them permission to act in the moment for the good of the guest, and provides protection that their decisions will not be chastised. More than 90% of MJH associates are trained and certified on living or leading The Journey. The 49-year-old hospitality management company owns and operates a diverse portfolio of 45 branded and boutique hotels and 36 food-and-beverage outlets in 20 states across the United States. For more information on Meyer Jabara Hotels, visit www.meyerjabarahotels.com.