Nicoletta Polliotto is a digital project manager and Brand strategist with the Turin-based agency Muse Comunicazione, an expert in food & restaurant marketing and a well-known conference speaker in the Travel and Digital Food Marketing world. Owner of the blog CnR Comunicazione nella Ristorazione.

Lecturer, consultant and digital project designer. She works with TTG, SMAU, BIT, TuttoFood, Host, SIGEP, LUISS Business School, IHMA, ITS Lecce, ITS Jesolo, IATH, IED, FIPE, Esac formazione, ALMA, Confcommercio, Confesercenti, AT Confesercenti Emilia Romagna, CNA, EBT Venezia, EBIT Veneto, Fiera Milano, Treccani Accademia, Gambero Rosso Le città del Gusto, 24ORE Business School, Retail Hub, Food Genius Academy, CamCom Roma, WeGILL, UnionCamere Lombardia, teging Puglia, Associazione Turismo enogastronomico Italia, GAL Garda Valsabbia 2020, Parma Città Gastronomica della Cultura, FIPE nazionale.

Editorial work for the house organ of FIPE Federazione Italiana Pubblici Esercizi.

Member of the Scientific Committee of BTO Firenze.

Author of 3 handbooks. Her third book, “Creative Restaurant Branding”, published by Hoepli Editore and co-written with Ilaria Legato, walks through the steps of the registered CRB® method, designed to bring out the identity of restaurants and support their positioning and the building of a solid community—a useful tool for the revival of the Italian restaurant industry.

Editor of the Hoepli series dedicated to tourism and hospitality: DMT - Digital Marketing Turismo. 

Since January 2024, director of the series “Accadde DomanI FuTurismo” for Dario Flaccovio Editore.

Since February 2026, Editorial Director of BW Hotels’ house organ SI Insights.