Marzia Baislak

I am a consultant and trainer in the hospitality industry, specialising in marketing and business development. I am the co-founder of Qualitando.com, a software platform for measuring and monitoring customer satisfaction, and By Your Side hotel & spa consulting.

My areas of expertise include hotel marketing, the spa and wellness sector, and brand and online reputation management. Before becoming Marketing Director of a thermal spa complex with a day spa, I gained over ten years of experience as a Product Manager for leading tour operators, overseeing product development for Italian seaside holidays, spas, beauty retreats and wellness centres.