Switching Hotel PMS? Hotelogix Gets Your Properties Live Faster.

For many hoteliers, the idea of switching property management systems (Hotel PMSs) can feel daunting. It's not like they don't understand the pitfalls of using outdated technology. Yes, they do. They also want to digitise their operations with modern solutions. So what exactly holds them back? For most of them, it's the fear of operational disruption from the perceived delay in implementing the new solution. And their apprehension makes sense as a Hotel PMS touches every corner of hotel operations - reservations, payments, housekeeping, reporting, and integrations. Replacing such a core system can feel like rewiring the heart of the business while it's still beating.

According to a recent study by Hotel Tech Report, about 24% of hoteliers cite data‑migration complexity and 26% cite staff‑training difficulties as the biggest barriers to switching to a new Hotel PMS. And both these aspects lead to their fear of operational disruption, including downtime, booking errors, front‑desk confusion, etc.

The Hotelogix perspective

At Hotelogix, we believe in empowering hotels to unlock new efficiencies, boost sales, enhance revenue, drive growth and elevate guest experiences. But first things first - for hotels, switching to our solution, we must make the whole process seamless. And for this, we have a well-thought-out, tried-and-tested client onboarding roadmap in place. This structured approach transforms what could feel like a complex transition into a guided, collaborative process, laying the foundation for a smooth rollout, empowered staff, and long-term success.

• Setting the stage: The onboarding journey begins by assigning both an implementation manager and an account manager.

• Understanding client's requirements: The sales team organises a kick-off call that includes the client, the implementation manager, and the account manager. During this call, they discuss the project's scope, the client's existing solution, the challenges they are facing, their reasons for upgrading to Hotelogix, their goals with the new system, and any third-party solution integrations they require. This call is crucial to understanding the client's expectations.

• Configuration and setup: The implementation team begins configuring property‑specific parameters, room types, rate plans, tax IDs, and the solution's core modules, including reservations, front desk, housekeeping, folios, night audit, reporting, local compliance, and user roles/permissions. It also includes migrating data from the existing solution and integration with third-party solutions.

• Training: Remember, how many hoteliers believe that getting staff trained on a new solution is one of the biggest concerns? To address this issue, we offer in-depth training to the hotel's staff, including the front desk, housekeeping, and other departments. Additionally, we have this 'Train the trainer' programme, in which we make sure that a senior team member from the client side is properly trained enough to guide their teams in understanding the workflow to execute tasks faster. It significantly expedites the onboarding process for new staff members and shortens their learning curve. And yes, we also offer refresher training sessions as per the client's requirements.

• Go-live: Now it's time for the property to go live. But yes, before that, we run a final through check and verify the setup to avoid any last-minute glitches. Post this critical diagnosis, the hotel goes live.

• Handholding: Post go-live, the implementation team monitors the property for the next 7 days to address any teething issues.

• Handover to the dedicated account manager for support: From this point, the account manager takes over. Hotelogix offers 24/7 multi-channel support via call, chat, and email.

Hoteliers' concern around the go-live timeline

It clearly depends on the property's size and the number of third-party integrations it has opted for. For example, an independent hotel with about 50 rooms, one POS terminal and only a third-party channel manager and booking engine integration can go live in 2-3 days.

But what about fast-growing group or chain hotel brands? Let's look at Olive Hospitality, which chose Hotelogix’s cloud-based multi-property management for efficient centralized operations at the group-level. 

Each of its properties has about 30-40 rooms, POS outlets, integration with third-party channel managers, booking engines, CRM, accounting, door locks, Wi-Fi, etc. We make sure it goes live within 2-3 days and, most importantly, is brought under the group's centralised control from day one. The best part is - on average, we onboard about 5-6 properties of the group every month.

"With Hotelogix, our go-live process for new properties we’ve signed up for has significantly reduced. We’re now able to minimize overhead costs, and it’s much simpler to add a new property to our ecosystem with better control from our corporate office,” said  Vikramjit Singh, Founder of Alivaa Hotels & Resorts. This rapidly growing brand manages about 30+ properties across India. 

Another hotel group we can look at is the Paradise & Wilderness Group in Tanzania and Zanzibar. It manages 26 stunning properties, and the next one, a 450-room hotel, is scheduled to open by 2028. "Hotelogix ensures that new properties go live in just a few days. The system's robustness has given us the confidence to chart our next phase of growth. For example, we are sure that Hotelogix will live up to our expectations when we add our upcoming 450-room property in Zanzibar, a scale that demands technology that won't buckle under complexity,” said Niels van Capel, Financial Controller, at Paradise & Wilderness Group. 

Echoing the same sentiment, Rona Marie Lebante, Group Reservations Manager, Araw Hospitality Group in the Philippines, said, "Hotelogix support is exceptional, with minimal system downtime. The onboarding and go-live process for new properties is efficient and swift, allowing us to quickly bring new locations under centralized management."

The story extends well beyond a single market. Large and rapidly growing hotel groups with portfolios of 100+ properties—such as Royal Orchid Hotels, Suba Hotels, and The Clarks Hotels & Resorts in India; Global Comfort Group Corporation in the Philippines; along with several established names across the Middle East & Africa and Southeast Asia have adopted Hotelogix to streamline onboarding and accelerate their go‑live timelines. 

A quick go‑live is about setting hotels up for success from day one. Our focus is on helping properties of every size and profile, across regions, transition smoothly to Hotelogix and reach a stable, productive state faster to witness desired ROI at the earliest. 

Media Contact

Debi Prasad Sarangi

Corporate Communications Specialist [email protected] +91 9986496849