Pretty Darn Delightful
Consultant
Pretty Darn Delightful explores the intersection of hospitality, applied psychology, and human connection to help organizations create more meaningful guest experiences and stronger hospitality professionals.
Drawing on a multidisciplinary background in hospitality leadership, marketing, psychology, and professional coaching, I explore how psychology can strengthen hospitality education, leadership, and experience design. I believe every hospitality professional is an experience designer, whether they realize it yet or not.
Areas of focus include:
- Hospitality Education
- Experience Design
- Applied Psychology
- Guest Experience Strategy
- Leadership Development
- Thought Leadership
Currently authoring The Delightful Method, an upcoming book exploring the psychology behind memorable experiences and how organizations can intentionally create more delight.