Robotics in Hospitality: ROI, Adoption, and Operational Reality

The session will look at the current state of robotics in U.S. hotels before turning to the harder questions facing the industry: why U.S. adoption continues to lag global peers, what is preventing broader implementation, how operators can introduce robotics without creating staff resistance, and how owners should evaluate ROI beyond labor savings. 

The conversation will also explore how robotics can impact safety, service consistency, guest satisfaction, staff productivity, and long-term operational value. The webinar will conclude with a live audience Q&A. 

As operators look for ways to manage labor challenges, rising costs, and growing service expectations, robots are being tested across delivery, housekeeping, kitchen automation, room service, security, and inspection. But many questions remain around what actually works, what delivers ROI, and what it will take for hotels to move beyond pilots into real deployment. 

To explore these questions, the webinar will bring together hospitality operators, robotics leaders, and industry veterans for a candid discussion on where hotel robotics stands today, both in the U.S. and globally, and what needs to happen for broader, scalable adoption. 

The session will be moderated by Nazpari Aydin, Co-Founder & CEO of Destination AI.

Panelists include: 

• Ried Floco, President & Director, Techforce Robotics 
• Roman Pedan, CEO & Founder, Kasa 
• Sloan Dean, Host of the Not Done Podcast; Former CEO, Remington Hospitality
• Sue Graves, Founder, CEO & Hospitality Solution Advisor, Experience Alive