2009 Hoteliers Of The World | Sir Rocco Forte: Making His Own Noise

During the interview for the Corporate Hotelier of the World award, 2009 honoree Sir Rocco Forte made several references to the importance of the highest standards of service. He referred to mentors like Giulio Gelardi, who ran London’s Savoy Hotel for Trusthouse Forte and taught an impressionable Forte about layout, staffing and organization. Forte also talked about just having returned from a memorial service for Bruno Rotti, longtime...