AI Usages In The Hospitality Industry: Do We Need Robotic Velociraptor Receptionists? | dataconomy.com

The Henn-na Hotel in Japan just got more futuristic. Walking up to the front desk, customers are greeted with the familiar bow and the typical “Welcome” spiel from a typical Japanese woman. The catch: she’s a robot. Henn-na means either “flower” or “it’s weird,” depending on your interpretation. This new development, however, isn’t so surprising. Service bots and AI are used to help customers in retail stores like Lowe’s.