How IBM Watson Is Poised To Transform Customer Service And Hospitality Via AI | forbes.com

Artificial intelligence (AI) from IBM’s Watson (of Jeopardy-winning fame) is about to transform customer service, the customer experience, and hospitality. Customers today–especially but not exclusively Millennials– are embracing, even demanding, what I call a “Jetsonian” (for The Jetsons) customer experience, a customer experience in which those tasks that don’t require human intervention are powered by automation and algorithms, while...