Labor Shortage: What Can You Do?
Hoteliers Need To Look At Outsourcing, Technology To Help Ease Pressure
Hotel owners and operators need to rely on technology, as well as more efficient outsourcing solutions, to help combat the ongoing labor crisis in the lodging industry, according to renowned hospitality author Larry Mogelonsky, who delivered a keynote address last month at BITAC Operations Live 2021.
Hotel owners and operators need to rely on technology, as well as more efficient outsourcing solutions, to help combat the ongoing labor crisis in the lodging industry, according to renowned hospitality author Larry Mogelonsky, who delivered a keynote address last month at BITAC Operations Live 2021.
In a presentation entitled “Labor Shortage: What Can You Do?” Mogelonsky, managing partner, Hotel Mogel Consulting Limited, noted that tens of thousands of hospitality jobs remain unfilled as he put the issue in context.
“This labor shortage is not going away. We created this mess as hoteliers, we spent years not respecting our staff. We spent years trying to cut every corner to meet some budget number that some owner in another part of the world wanted to achieve or for some share price and we took it out on our staff. We have to turn this around, we have to become employee centric,” he said.
Mogelonsky later referenced data from The New York Times revealing significant wage increases for hospitality workers in recent months.