Hotel Leaders in Europe Tackle Staffing Challenges with Outsourcing, Training, Tech
With Creative Strategies, Limited Staff Does Not Have To Mean Limited Guest Experience
Amid continued labor challenges in Europe and across the world, hotel industry leaders say limited staff does not have to mean limited guest experience.
MADRID - Amid continued labor challenges in Europe and across the world, hotel industry leaders say limited staff does not have to mean limited guest experience.
Speaking on a CEO panel at the Atlantic Ocean Hotel Investors’ Summit titled Are employees now an asset or a liability?
Ramón Aragonés Marín, CEO of NH Hotel Group, said fully staffing a hotel has become impossible in many cases due to a smaller labor pool and wage pressures.
Take this hotel as an example,
Aragonés Marín said, referring to the conference’s host hotel, the NH Eurobuilding Madrid. It has a lot of banquet business, so it cannot possibly be full-time staff. One-hundred percent staffing is impossible due to the cost, so you must work with outsourcing.
He added that staffing in general will become even more of a migraine for hoteliers in 2023, due in large part to a highly successful 2022 for the hotel industry.