Interview With Scott Heintzeman - CIO for Carlson Hospitality Worldwide - Enterprise Technology (HITEC 2002 Video)

About Carlson Hospitality Worldwide
Carlson Hospitality Worldwide is a division of Carlson Companies, Inc., a global leader in the marketing, travel and hospitality industries. In addition to the hospitality brands, other names in the Carlson family of brands and services are Carlson Wagonlit Travel® and Carlson Marketing Group®, the world leader in Relationship Marketing. Ranked among the largest privately held corporations in the United States, Carlson Companies is based in Minneapolis, Minnesota. Carlson-related brands and services have system wide annual sales of $31 billion, and employ about 192,000 people in more than 140 countries. Carlson Companies is on Working Mother magazine's 2001 list of "The 100 Best Companies for Working Mothers."

BIO
Scott Heintzeman,
Carlson Hospitality Worldwide
Scott Heintzeman, a 27-year veteran of the Carlson Hospitality Corporation has served as vice president of knowledge technologies since 1994. Among his primary responsibilities, Heintzeman oversees a corporate staff of eight directors, 45 information technology professionals and a worldwide reservation and administrative staff of 450.

Heintzeman ensures the delivery of a broad range of Carlson Hospitality Worldwide reservation services to all of its hotel and cruise brands, and is also responsible for the overall operation of the company's worldwide toll-free reservations systems, known as "Curtis-C," a state-of-the-art, three-tier client server which also interfaces with the company's more than 550 hotels worldwide via HARMONY, the property management system and the CustomerKARE system---Customer Knowledge And Relationship Enabling system.

Heintzeman recently completed a restructuring of the department of knowledge technologies in which he developed strategic initiatives to support the Carlson lodging brands. Ongoing key initiatives include overseeing the HARMONY property management system, managing the development and implementation of the fully integrated guest information system, the launch and maintenance of the Curtis-C inventory distribution system, migration to a common Oracle database, and overseeing the global data network and training and support systems. Heintzeman was also responsible for ensuring effectiveness in operations and applications as well as staff satisfaction and development.

Kevin Heilbronner is the US Editor for hsyndicate.com, wiredhotelier.com and hospitalitynet.org, providing content for these websites in the form of articles and both audio and video interviews. Based outside of Washington DC, Heilbronner has worked with Hospitality Net to conduct interviews at several hospitality trade shows in the US and Europe over the last year. A familiar voice in Washington, DC, Heilbronner is the stadium announcer for the NBA's Washington Wizards, WNBA's Washington Mystics, WUSA's Washington Freedom and DC United of MLS. He resides in Centreville, VA and can be reached via [email protected].