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Interview Technology

Hospitality Isn’t Ready for the Future Guest

Jamie Lane of AirDNA joins an STR Global Unlocked podcast episode to explore how AI-driven economic shifts, including job displacement and income redistribution, could reshape who travels, how often, and where.

Jamie LaneSimon Lehman
Jamie Lane in conversation with Simon Lehman
Hospitality Isn’t Ready for the Future Guest

Photo by AJL Atelier

AI is changing hospitality, but I believe the bigger question is not just how AI will change our tools, our operations, or our businesses. The bigger question is: what happens when AI starts changing the customer?



In this episode of STR Global Unlocked, I’m joined by Jamie Lane, Chief Economist at AirDNA and one of the leading voices on travel demand, market trends, and the future of short-term rentals. Together, we talk about how AI-driven productivity, job shifts, income distribution, and changes in disposable income could reshape travel demand in the years ahead.
Because while many operators are focused on how AI can improve pricing, guest communication, automation, and efficiency, I think we also need to understand what AI could do to the wider economy around our guests.

Which questions are answered in this episode?

  • What happens when AI starts changing the customer, not just hospitality businesses?

  • How could AI-driven productivity, job shifts, and income distribution affect travel demand

  • Why should short-term rental operators pay attention to macroeconomic trends?

  • Could changes in disposable income reshape who travels, how often they travel, and where they stay?

  • And what can hospitality leaders do today to prepare for the future guest?

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AI in Hospitality Technology Artificial Intelligence Travel Demand Short-Term Rentals Guest Experience
Jamie Lane
Jamie Lane
Chief Economist,AirDNA

With 10+ years of experience as an economist in the hospitality industry, Jamie’s research leadership has helped the whole STR industry understand the drivers of success. At AirDNA, he is responsible for data analysis, thought leadership, and leveraging advanced analytical techniques to provide new insights into short-term rental supply, demand, and pricing trends.

Simon Lehman
Simon Lehman
CEO / Co Founder,AJL Atelier

Simon Lehmann is one of the most experienced operators and advisors in the global short-term rental industry. Through his advisory practice, he works directly with professional STR businesses on strategy, growth, and the decisions that determine whether they scale or stall.His career spans twenty years inside STR and thirty-plus years of CEO, board, and M&A experience across hospitality and travel.

AJL Atelier
Consultant

AJL Atelier is an esteemed boutique consulting firm specializing in the international private accommodation and vacation rental industry. We are globally recognized for our extensive expertise and pioneering work in this rapidly growing field. Our mission is to empower stakeholders within the travel and accommodation sectors, guiding them through the complex processes of digitizing and managing their assets.

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