Charline Bianchi è stato nominato Director of Room Operations presso Marriott Irvine Spectrum

With previous luxury hospitality experience in the UK and Canada, including The Westin Ottawa and Hotel Le Germain Toronto, Charline Bianchi brings exceptional, global expertise to Marriott Irvine Spectrum as its new director of room operations. In her most recent role as director of guest services at The Clancy, an Autograph Collection in San Francisco, Bianchi led her team to success with an elevated approach to service by implementing next-level training, launching a Loyalty Mindset program, and driving a coaching culture to support young leaders. Bianchi brings her inspiring vision and passion to her role at Marriott Irvine Spectrum and she is responsible for leading day-to-day room operations with the goal to provide impeccable guest service and one-of-a-kind luxury experiences.

Victoria McDowell è stato nominato Director of Rooms presso Balboa Bay Resort

McDowell has a robust history in the hospitality industry. An innovative, intuitive and passionate leader, her 20+ years of experience spans from Hawaii to California and New York. Most recently, McDowell was the Director of Rooms at The Waterfront Beach Resort in Huntington Beach for over 4 years, where she was responsible for the leadership of all Rooms-related departments. Prior appointments include Hotel Manager at Courtyard by Marriott Waikiki Beach, Membership Sales and Service Manager at Hawaii Visitors and Convention Bureau, Director of Guest Services at Turtle Bay Resort, and Learning & Development Manager at Mandarin Oriental, New York.

Ashok Nair è stato nominato Director of Rooms and Residences presso Four Seasons Resort Chiang Mai

With more than a decade of expertise in creating personalised itineraries, Ashok is a consummate hotelier with a measured and balanced approach to his role. Prior to joining Four Seasons Resort Chiang Mai in 2017, Ashok managed a diverse portfolio at the Taj Hotels, Resorts & Palaces, including the internationally acclaimed Taj Falaknuma Palace in Hyderabad, India. Beginning his career there in learning and development, and later as palace services manager, Ashok built a commendable reputation, playing a vital role as the Palace was named among the final four of Virtuoso's "Hotel of the Year" 2014. As someone who is always obliging, even when his multiple spinning plates are about to take a wobble, Ashok's career traces back to key position in other palace hotels including the Taj Rambagh Palace Hotel, Jaipur and Oberoi Udaivilas, Udaipur - both illustrious in their own right.

Niki Ellis è stato nominato Director of Catering & Conference Services presso La Jolla Beach & Tennis Club

LJBTC announced the hiring of Niki Ellis as Director of Catering & Conference Services. In her new role, Niki is responsible for developing and executing catering initiatives for corporate business and social events. She'll also help to manage the club's large, prestigious events. Prior to joining LJBTC, Niki was the Director of Operations at Downtown Works and also served in special events management roles at the Four Seasons Resort Hualalai, Rancho Valencia, and Maderas Golf Club.

Joshua Jolicoeur è stato nominato Director of Guest Services presso Intercontinental Buckhead Atlanta

Joshua Jolicoeur an experienced hospitality professional with over 15 years of experience will provide oversight to the hotel's Guest Services. A longtime Miami native, Joshua recently relocated to Atlanta to join the Intercontinental Buckhead Atlanta team, bringing with him years of operations expertise. Josh began his hospitality career with Sheraton Hotels and then later moved to an independent brand Fontainebleau in Miami where he was most recently the Director of Guest Services. At the inception of his career Josh has always lived by the motto "Nothing great is ever achieved without enthusiasm" by Ralph Waldo Emerson. Josh brings energy and passion into all aspects of his career and infuses this same energy into creating memorable guest experiences. He's excited to bring this same excitement and energy to Intercontinental Buckhead Atlanta and ensure the guest experience remains top notch.

Christina Mertz è stato promosso a Director of Catering and Conference Services presso Fairmont Dallas

Dave Martinez, Director of Sales and Marketing for Fairmont Dallas, was eager to promote Christina Mertz to Director of Catering and Conference Services from her previous role as Assistant Director of Catering & Conference Services, a role in which she was instrumental to the overall success of the team. Reporting to the Director of Sales and Marketing, Mertz will oversee Catering and Conference Services for the 545-room hotel, which is home to several majo r annual conferences in Dallas.Mertz brings over twenty years of experience to the position, including experience from several previous roles in management positions in Catering and Conference Service Departments. She has previously served as the Director of Special Events at Goldman Properties in Miami, FL, Senior Catering & Group Sales Manager at both The Setai and The Raleigh Hotel, and Director of Catering and Convention Services at W South Beach.

Kelly Read si è unito a M3 come Vice President of Customer Operations

Kelly leads the training, implementation, support, billing, and customer success efforts at M3. Prior to joining M3, she spent over 16 years building her career at AT&T before venturing into other technology companies. Following her final role with AT&T as Director of Product at Cricket Wireless, Read held various roles spanning many functional areas, including product, marketing, service, implementation, and product management.

Natasha Wigley è stato nominato Director Quality Assurance presso Absolute Hotel Services (AHS)

Ms. Natasha Wigley has been working with AHS and Vienna House in Austria for the past few years after working with AHS in Bangkok previously. Natasha's responsibilities will include identifying, implementing, and managing an effective quality assurance management framework and ensuring that all pre-opening and operating properties are in full compliance with a sustainable delivery of the related brand's standards. In her new role, she will work towards creating a positive working environment on a corporate and property level and will develop long-range learning strategies to enhance the guest experience.

Ashok Tripathy è stato nominato Chief Engineer presso Novotel Guwahati GS Road Hotel

Ashok had started his career in Hospitality industry from Radisson White Sand Beach Resort in 2007. He worked with City Max hotel in Dubai, Phoenix Park Inn Resort Goa, Radisson Blu Nagpur and Mayfair Bhubaneswar before joining Radisson Blu Guwahati in 2015. He had Joined there as an Asst. Manager- Engineering and later promoted as Chief Engineer in 2020. Ashok was born & brought up in Odisha and currently settled in Guwahati with his family. Having total 17 years of experience and maximum tenure with different properties of Radisson, he is looking forward to work & grow in Accor. He has already started working on various sustainable related initiatives like less carbon emission, usage of recycled water, less usage of Electricity.

Tom Scudero è stato designato come Director of Engineering presso Virgin Hotels New York City

Tom Scudero has been named Director of Engineering at Virgin Hotels New York, bringing with him two decades of experience in the engineering operations space at a luxury hospitality level. He will be tasked with setting operational standards and procedures, while simultaneously liaising with key stakeholders of the hotel to ensure proper execution of plans and project quality. Prior to this role, Scudero worked as the Director of Engineering at YOTEL New York. With his vast knowledge in hotel building infrastructure, environmental codes and regulatory requirements, Tom will bring an innovative supervisory skillset, leading the department to peak performance level.