Interview

Whitney Spratt on the Power of Customer-Driven Innovation at Tripleseat

Whitney Spratt, General Manager of the Hotels Division at Tripleseat, sat down with us at HITEC 2025 to share how technology can unlock growth, improve guest experiences, and preserve the soul of hospitality.

Tripleseat
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Information Technology
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Innovation
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Guest Experience
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Whitney Spratt on the Power of Customer-Driven Innovation at Tripleseat
Simone Puorto interviewing Whitney Spratt
12 July 2025TripleseatGuest Experience
Whitney Spratt on the Power of Customer-Driven Innovation at Tripleseat
Interview

Interview with Ryan King (Shiji Group): Why Experience Is the New Currency

At HITEC 2025 in Indianapolis, we sat down with Ryan King, Senior Vice President for the Americas at Shiji Group, to unpack how hotels can measure, interpret, and act on guest experience data. Ryan explained why reputation now depends as much on rea...

Shiji Group
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Information Technology
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Chatbots, Robotics & AI
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Guest Experience
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Interview with Ryan King (Shiji Group): Why Experience Is the New Currency
Simone Puorto interviewing Ryan King
10 July 2025ShijiGuest Experience
Interview with Ryan King (Shiji Group): Why Experience Is the New Currency
Video

How Contactless Hotel Interactions Improve the Guest Experience w/ Tristan Gadsby & Alberto Santana

The Modern Hotelier - Episode #177: How Contactless Hotel Interactions Improve the Guest Experience | with Tristan Gadsby & Alberto SantanaIn this episode of The Modern Hotelier, we’re live from the iconic Dallara IndyCar Factory in Indianapolis, jo...

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Information Technology
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Property Technology
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Guest Experience
How Contactless Hotel Interactions Improve the Guest Experience w/ Tristan Gadsby & Alberto Santana 1 July 2025Interview
Interview

How AI and Predictive Hospitality Will Reshape Hotel Revenue and Guest Experience

Cloudbeds is pioneering AI-driven predictive hospitality, combining revenue management and marketing into a single intelligent system. CEO Adam Harris explains how their proprietary AI model analyzes billions of data points every hour to help hotels...

Cloudbeds
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Chatbots, Robotics & AI
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Guest Experience
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How AI and Predictive Hospitality Will Reshape Hotel Revenue and Guest Experience
Simone Puorto interviewing Adam Harris
25 March 2025CloudbedsGuest Experience
How AI and Predictive Hospitality Will Reshape Hotel Revenue and Guest Experience