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Tech-Enabled Hospitality: Humanity, Innovation, and the Future Guest Experience

Jessica Gillingham, founder and CEO of Abode Worldwide, joins Simone Puorto for an engaging discussion about her recent book, "Tech-Enabled Hospitality." As a seasoned communicator with nearly a decade of experience in the hospitality and short-term...

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Tech-Enabled Hospitality: Humanity, Innovation, and the Future Guest Experience27 October 2025InterviewHospitality Net
Interview

Interview with Ryan King (Shiji Group): Why Experience Is the New Currency

At HITEC 2025 in Indianapolis, we sat down with Ryan King, Senior Vice President for the Americas at Shiji Group, to unpack how hotels can measure, interpret, and act on guest experience data. Ryan explained why reputation now depends as much on rea...

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Interview with Ryan King (Shiji Group): Why Experience Is the New Currency
Simone Puorto interviewing Ryan King
10 July 2025ShijiChatbots, Robotics & AI
Interview with Ryan King (Shiji Group): Why Experience Is the New Currency
Interview

Fix the Data First: Why AI Alone Cannot Solve Hospitality’s Content Challenges

At HITEC 2025 in Indianapolis, we sat down with Natalie Kimball, Vice President of Strategic Accounts for Americas and EMEA at Shiji Group, to explore the evolving role of hotel content management, data accuracy, and distribution, particularly in th...

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Fix the Data First: Why AI Alone Cannot Solve Hospitality’s Content Challenges
Simone Puorto interviewing Natalie Kimball
10 July 2025ShijiChatbots, Robotics & AI
Fix the Data First: Why AI Alone Cannot Solve Hospitality’s Content Challenges
Interview

How Mobile Engagement and AI Are Transforming the Guest Journey

At HITEC 2025 in Indianapolis, we caught up with Jeremy Krol, COO of Phunware, a company helping hotels deepen guest engagement through mobile technology and data-driven personalization. In our conversation, Jeremy explained how Phunware uses mobile...

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How Mobile Engagement and AI Are Transforming the Guest Journey
Simone Puorto interviewing Jeremy Krol
8 July 2025Phunware Inc.Chatbots, Robotics & AI
How Mobile Engagement and AI Are Transforming the Guest Journey
Interview

The End of Standards? Why AI Might Finally Break Down Hotel Tech Silos

At HITEC 2025 in Indianapolis, we caught up with Ira Vouk, Editor-in-Chief of the 2025 edition of the Hotel Yearbook – Technology Edition. A respected voice in hospitality tech, Ira curated a remarkable collection of essays from over 35 industry lea...

Ira Vouk Hospitality 2.0 Consulting
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The End of Standards? Why AI Might Finally Break Down Hotel Tech Silos
Simone Puorto interviewing Ira Vouk
7 July 2025Ira Vouk Hospitality 2.0 ConsultingChatbots, Robotics & AI
The End of Standards? Why AI Might Finally Break Down Hotel Tech Silos
Interview

AI in Hospitality: Canary Technologies on Voice, Messaging, and Revenue Growth

At HITEC 2025 in Indianapolis, we spoke with Harman Narula, CEO of Canary Technologies, about the company’s recent AI product launches and the growing role of artificial intelligence in hotel operations. From missed phone calls to personalised upsel...

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AI in Hospitality: Canary Technologies on Voice, Messaging, and Revenue Growth
Simone Puorto interviewing Harman Singh Narula
7 July 2025Canary TechnologiesChatbots, Robotics & AI
AI in Hospitality: Canary Technologies on Voice, Messaging, and Revenue Growth
Interview

Floor Bleeker on the Rise of AI Agents, Robotics, and the Future Tech Stack of Hospitality

At HITEC 2025 in Indianapolis, we sat down with Floor Bleeker, a well-known voice in hospitality technology, to explore the future of AI in the industry. The conversation quickly moved from generative AI to autonomous agents, robotics, and the poten...

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Floor Bleeker on the Rise of AI Agents, Robotics, and the Future Tech Stack of Hospitality
Floor Bleeker interviewing Simone Puorto
4 July 2025IN2 ConsultingChatbots, Robotics & AI
Floor Bleeker on the Rise of AI Agents, Robotics, and the Future Tech Stack of Hospitality
Interview

Infor’s David Poprawka on Sustainable AI, Human-Centred KPIs, and the True Role of Technology in Hospitality

At HITEC 2025 in Indianapolis, we spoke with David Poprawka from Infor about the evolving role of AI in hospitality, not from a trend-driven perspective, but with a focus on long-term value, sustainability, and trust. Rather than chasing the latest ...

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Infor’s David Poprawka on Sustainable AI, Human-Centred KPIs, and the True Role of Technology in Hospitality
Simone Puorto interviewing David Poprawka
3 July 2025InforChatbots, Robotics & AI
Infor’s David Poprawka on Sustainable AI, Human-Centred KPIs, and the True Role of Technology in Hospitality
Interview

Hospitality Solutions on Retailing, AI, and the Future of Hotel Commerce

At HITEC 2025 in Indianapolis, we spoke with Chris Boyle, Senior Vice President and Chief Business and Strategy Officer at Hospitality Solutions, about the company’s new chapter under TPG ownership and its evolving vision for hotel commerce. With de...

Sabre Hospitality Solutions
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Hospitality Solutions on Retailing, AI, and the Future of Hotel Commerce
Simone Puorto interviewing Chris Boyle
3 July 2025SabreChatbots, Robotics & AI
Hospitality Solutions on Retailing, AI, and the Future of Hotel Commerce