Guest Experience

New Study Reveals What Really Drives Guest Survey Response Rates in Hotels

A new analysis of more than 1,500 post-stay guest surveys has revealed that small, often overlooked design and wording choices can have a measurable impact on hotel survey response rates — challenging some long-held assumptions about survey length a...

GuestRevu

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Reputation Management

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Digital Marketing

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Guest Experience

New Study Reveals What Really Drives Guest Survey Response Rates in Hotels

Luxury with soul: Jordi Caralt on redefining hospitality through emotion and purpose

This is how Jordi Caralt Coloma, Corporate General Manager of Hidden Hotels, defines the next era of high-end hospitality: one that prioritizes meaningful experiences over material excess. At a time when travelers crave authenticity, connection, and...

Shiji Group

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Guest Experience

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Luxury with soul: Jordi Caralt on redefining hospitality through emotion and purpose

Introducing a City Through Design: GCSTIMES "Hello World" Fridge Magnets

First impressions matter, especially in hospitality. Long before a guest explores a city’s streets, tastes its food, or meets its people, their experience begins at check-in. That moment presents a unique opportunity: not just to welcome, but to int...

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Lodging Industry

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Guest Experience

Introducing a City Through Design: GCSTIMES "Hello World" Fridge Magnets

Lighthouse and HotelSpeaker close the guest experience circle

Lighthouse, the leading AI pricing, distribution and operations platform, and HotelSpeaker, the humanized AI service for guest communication and review management, are joining forces to offer a complete A-to-Z solution for independent hoteliers.

Lighthouse

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Information Technology

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Travel Technology

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Partnerships, Mergers & Acquisitions

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Guest Experience

Lighthouse and HotelSpeaker close the guest experience circle

GCSTIMES Eco Slippers, A Sustainable Touch for the Holiday Season

With 10 more days remaining until Christmas, hotels and resorts worldwide are entering one of the most dynamic periods of the year. Lobbies are being transformed into festive showcases, seasonal amenities are being refreshed, and teams are fine-tuni...

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Environment & Sustainability

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Guest Experience

GCSTIMES Eco Slippers, A Sustainable Touch for the Holiday Season

Canary and Wyndham Roll Out AI Voice Globally

Canary Technologies, the award-winning leader in hotel guest management technology, has announced a global roll out of AI Voice technology with Wyndham Hotels & Resorts, the world’s largest hotel franchisor. Thousands of Wyndham franchisees around t...

Canary Technologies

Canary Technologies

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Lodging Industry

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Chatbots, Robotics & AI

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Guest Experience

Canary and Wyndham Roll Out AI Voice Globally

What JW Marriott and Hilton can teach us about culture, data, and success in modern hotel openings

New hotel openings in the digital era demand a new balance between brand identity, technology, guest expectations, and data-driven strategy. Few leaders have navigated this transformation as directly as Dolores Castillo, whose career includes launch...

Shiji Group

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Sales & Marketing

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Guest Experience

What JW Marriott and Hilton can teach us about culture, data, and success in modern hotel openings

From Stay to Story: When a Key Card Becomes a Keepsake

Fifty years from now, when your guests open their memory box, what will they find?

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Lodging Industry

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Guest Experience

From Stay to Story: When a Key Card Becomes a Keepsake

Why “smart hotels” shouldn’t become soulless hotels?

Digital transformation in hospitality, from mobile check-ins, digital keys, to IoT-powered smart rooms, is accelerating. According to a 2025 report from Oracle Hospitality + Skift, about 34 % of hoteliers said they are “already heavily invested” in ...

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Environment & Sustainability

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Guest Experience

Why “smart hotels” shouldn’t become soulless hotels?

Unlocking Holiday Magic: When Creativity Transforms the Everyday

Holiday creativity has arrived, bringing a wave of playful imagination into our space. Suddenly, everyday items are transformed into something unexpected, delightful, and wonderfully festive. Around here, nothing is quite what it appears to be at fi...

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Environment & Sustainability

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Guest Experience

Unlocking Holiday Magic: When Creativity Transforms the Everyday