Virgin Travel Selects RightNow Web as Its Online Customer Service System - Online Travel Agent to Launch Services with Aid of Superior Customer Support
BOZEMAN, Mont. / Nov. 1, 2000--RightNow Technologies (
Virgin Travel will provide impartial advice across a broad range of travel products and will offer a diverse range of trips from leading tour operators, airlines, hotels and rental car companies.
"We reviewed several eCRM solutions from various vendors and found that RightNow Technologies was the only company to offer a true Web-based customer service solution that we required," said Brett Warbrick, Web technology manager at Virgin Travel. "The major point of distinction for me was the professionalism and dedication of the RightNow team. From my initial inquiry to the implementation planning, the customer service I have received from RightNow has exceeded my expectations."
Virgin Travel joins over 750 other organizations using RightNow's award-winning Web customer service suite. Customers are drawn from a variety of industries and include
About RightNow Web
RightNow Web is RightNow Technologies' flagship Web customer service suite. The product, which combines self-help, e-mail management and live chat features, enhances the customer experience while simultaneously helping companies to reduce their support expenses.
RightNow Web goes beyond static FAQ pages by providing users with a dynamic, searchable knowledge base of FAQs. As users interact with the system, they rate the effectiveness of the answers provided to them so that when future users access the system, they will be presented with the best answers first.
For questions not addressed by the published knowledge base, RightNow Web makes it easy for users to submit new questions. When support personnel respond to the questions, they can publish the question and the answer into the public knowledge base, making the solution easily accessible to future visitors.
About Virgin Travel
Virgin Travel is an independent online travel agency, established to provide impartial advice across a broad range of travel products which will be launched in the 4th quarter of 2000. It will provide a diverse range of trips from leading tour operators, airlines, hotels and car hire companies and will sell more than just Virgin product.
About RightNow Technologies
Founded in 1997, RightNow Technologies automates customer service and technical support operations for Internet-connected organizations. RightNow Technologies' customers include Ben & Jerry's Homemade Ice Cream,