TrustYou Integrates Property Reputation Summaries to KAYAK Hotel Owners Pages
the hospitality and travel industry and KAYAK, a global travel search engine, have announced that TrustYou's high level reputation overview is now available to KAYAK hotel partners. Available for free as part of their hotel listings, KAYAK's hotel partners now have access to a high-level analysis of guest feedback across all review and social media sites.
hotel booking decisions, said Robert Birge, chief marketing officer of KAYAK. "Now our hotel partners can easily analyze guest reviews and ratings in one spot - a valuable tool for understanding and improving their reputations. "
The data that is incorporated onto KAYAK's hotel owner pages is a part of TrustYou's partner solutionthat analyzes reviews and social media mentions across 250+ sites and shows hoteliers their overall scores, management response rates, competitor benchmarks, semantic review text analyses, and more. Hotels listed on KAYAK will thus have an at-a-glance view of their reputation across all sites.
"Reviews are incredibly important for travelers during the booking process, and by actively monitoringand managing their reviews and social postings a hotel can positively influence its reputation. TrustYou's monitoring solution allows intermediaries to provide hotel partners with a comprehensive summary of what is being said across the web, enabling hoteliers to listen, understand and proactively fix any complaints or criticisms," said Benjamin Jost, CEO and co-founder of TrustYou.
Senior Marketing Manager
Phone: +49 89 55 27 35-116
TrustYou, the world"s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide, powers guest reviews on dozens of travel sites, including Google, Kayak, and Hotels.com.* These reviews help hotels to manage and improve their performance along each step of the guest journey, from booking and pre-stay search queries to real-time guest requests via messaging, to post-stay feedback in the form of reviews and survey responses. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou"s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue.
Find more information on TrustYou and the guest feedback platform on www.trustyou.com.
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor