Maestro Analytics BI Turns Big Data into Big Benefits for Indie Hotel Operators
Operators Leverage Guest Preference Data to Increase Revenue with Personalized Marketing; Accurate Performance Metrics Identify Markets, Segments and Dates for Effective Promotions
There is plenty of talk about the value of 'big data.' The truth is that big data is like a home improvement store. They both offer a huge amount of material, but it is worthless until you know how to put it to work. Maestro Analytics, fully integrated with the Maestro Property Management System (PMS), makes a wealth of guest and property performance data actionable for independent hotel operators.
"I use Maestro Analytics to create an 'on the books' report to evaluate if our occupancy and rates are trending to forecast," Staton said. "If we see a dip in occupancy ahead, we may reduce our staffing projections or launch a special promotion to fill rooms. Maestro Analytics is like 'headlights' that let us look into the future and make adjustments to maximize performance at all our properties."
The Maestro Property Management System records a vast amount of guest information on reservation dates, favorite activities, dining history, purchases and guest feedback. Maestro Analytics makes your data the foundation of actionable, personalized marketing that increases loyalty and revenue.
"Maestro Analytics gives operators a deep dive into the valuable guest data stored in their Maestro Front Office System," said Maestro PMS President Warren Dehan. "Operators can easily identify patterns among guests with common interests. One Maestro user noticed that couples who drove to the hotel and played golf frequently visited the property's spa. This helped them create a very successful Golf + Spa Package they promoted to guests that lived within a two-hour drive based on local zip codes."
Dehan noted that many Maestro PMS properties mine Analytics for guest survey scores. "Many operators use Analytics to identify guests that may have given a low service rank. This information is the intelligence they need to develop a special incentive package to invite them back. When operators use their data to see their operation clearly, they can put it to work to understand their guests, revenue triggers, and operation to run a more profitable and efficient business."
The Maestro Enterprise Property Management hotel software suite of 20+ solutions is the industry's most robust and well supported system for independent hotels, resorts, and multi-property groups. Click here for more information on how to reserve, engage and socialize with Maestro PMS.
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Maestro Property Management Solution
Enhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, and vacation rental properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo Owner Management with Owner Web Portal, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging, CRM, Guest Experience Measurement, CRO, GDS/OTA Two-Way Integration, Membership, Work Orders, Fine Dining and Retail POS, and Concierge. Maestro PMS is database independent and may be deployed on-premise or in the Cloud via Windows, Linux, and Browser-based platforms.
About Maestro PMS
Maestro PMS is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort and hotel software technology. With more than 30 years' experience dedicated to developing technology solutions for the hospitality industry, Maestro PMS is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability.