Industry Update
Supplier News16 April 2018

Palace Resorts Uses Eye Tracking in New Marketing Campaign to Make Sure Inspired Travelers Never Lift a Finger

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Expedia, Inc Jobs

Palace Resorts, a luxury all-inclusive resort brand in Mexico and the Caribbean, offers guests a world of luxury and amenities, worry-free, without lifting a finger. This mission is extended to their new digital marketing campaign that launches today, which utilizes eye-tracking functionality that creates personalized recommendations to a consumer without them ever having to lift a finger.

The campaign creative and functionality is developed around the idea that once guests arrive to a Palace Resorts property, everything is taken care, and is found at their fingertips. The campaign, "Never Lift a Finger," is brought to life with a visually stunning and high-end microsite, featuring a video quiz that will match site visitors to their ideal Palace Resorts property and location using the eye-tracking technology.

Visitors to the microsite will be presented with a series of two parallel videos around a variety of themes, including trip type, activities, experiences, cuisine and entertainment, and will be asked to use their eyes to make selections. Upon entering the microsite, users are prompted to grant access to their web camera, which enables them to opt in for the eye-tracking software experience. Users who do not wish to use the eye-tracking software can manually select their preferred videos throughout the quiz.

As the videos play, the bespoke software - an evolution of facial-recognition technology - will track interest and preferences based on which video the user pays attention to the most, or the direction of their gaze. An on-screen beacon serves as an additional guide for users, to show them where they are looking on the screen. Once a user has looked at the same video for a few seconds, the software confirms the selection and moves on to the next pair of parallel videos.

With the insight that many travelers are looking for inspiration and conducting research on mobile devices, Never Lift a Finger is also compatible on mobile. By putting their smartphone in landscape mode, mobile users can take the quiz by viewing side-by-side static images and tilting their smartphone left or right to make a selection.

The campaign runs across Expedia,, Hotwire and Travelocity in the U.S., Canada, Mexico, Latin America and the U.K., and users will be driven to the microsite from display advertising, homepage takeovers and e-mail.

The campaign was created by our in-house creative agency, Creative Partnerships. Inspired by Palace Resorts' brand identity, high-end product offering and its competitive differentiators, the Creative Partnerships team developed a campaign that would showcase the brand's 10 luxury oceanfront properties in Mexico and Jamaica through a fresh, highly-engaging and inspirational format that would help drive brand awareness and increase conversion. 

About Expedia Group Media Solutions

Expedia Group™ Media Solutions, the advertising organization of Expedia Group, offers industry expertise and digital marketing solutions that allow brands to reach, engage and influence its qualified audience of travelers around the world. Through its vast network of leading travel brands and global points of sale, Expedia Group Media Solutions provides marketing partners with proprietary data-driven insights about traveler behaviors during every stage of the purchase journey, along with dynamic advertising solutions, to deliver strategic campaigns and measurable results. For more information, visit

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