Industry Update
Press Release24 May 2018

Hotels are standing up to protect their employees amid growing concerns about hotel worker safety

Laws are being passed around the nation requiring hotels to protect their employees. Find out what panic button technologies are leading the way for hotel worker safety.

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Surveys of housekeepers around the nation show that housekeepers are sexually assaulted at over twice the rate of workers in other industries. Safety mandates for housekeepers are becoming prevalent, such as in Seattle, New York, Chicago and Sacramento county.

These mandates include sophisticated panic button requirements that preclude basic safety tools such as sirens or whistles. Technology that can immediately notify a hotel of a worker's location within a building is necessary and increasingly expected by employees, unions, and governments.

Indoor location services are the next frontier of in-hotel guest experiences. Using Bluetooth beacon technology, hotels can prompt guests on their smartphone as they approach a location, such as their room (to unlock their door), the hotel spa (offering a spa appointment), or the restaurant (advertising a happy hour special).

React Mobile, a leading employee safety platform, has released a new product offering that uses indoor Bluetooth beacons from Estimote, a leading beacon provider, to provide precise location information to safety staff inside a hotel. Even if a housekeeper is forced to a different room under duress, using beacons, their location can continuously be sent to responders, ensuring help arrives immediately. "Estimote Proximity and Location beacons give hotel safety providers such as React Mobile the real-time precise location of an employee inside of a building in an emergency without expensive equipment installation requirements", said Steve Cheney, Co-Founder of Estimote.

Choosing the right employee safety solution can be overwhelming. It's critical for hotel managers to understand how open platforms that integrate with existing industry platforms can save time, money, and minimize disruption to both guests and staff. Open platforms like, React Mobile, make things easy and work with a hotel's existing technology investments. "With hotels, one size doesn't fit all and properties of varying sizes have different needs and budgetary constraints," said Robb Monkman, Founder and CEO of React Mobile, a leading employee safety technology company. "To meet our customers' needs, we have integrated our safety platform into a number of leading hospitality technologies to help protect hotel employees during an emergency with unmatched location accuracy."

Hotels need cost-effective solutions that provide a high level of functionality while minimizing disruption to guests and daily operations. Hotel investment in tech is expanding both front and back of the house. Safety platforms that leverage these existing investments hit the sweet spot for today's hospitality providers.

In guest rooms, hotels are expanding tech offerings to meet customers' increasing demands of their experience. From in-room Amazon Echos to Bluetooth door locks to location-driven experiences, hotels are increasingly needing to be tech savvy to keep ahead of competitors. Safety platform offerings need to build on these existing investments to help hotels manage costs while meeting safety ordinances.

Companies such as Volara leverage Amazon's Echo voice technology to create exciting guest experiences. In a partnership with React Mobile, employees or guests can summon emergency help just by saying a key phrase.

"At the Alexis Hotel, enhanced safety and security has always been a priority for us," noted Jenne Oxford, Director of Operations at Kimpton's Alexis Hotel in Seattle. "The ability to quickly access emergency services through Alexa will be a benefit to guests and employees alike."

In addition to in-room experiences, hotels are increasingly using technology to manage operational costs. One such platform is with Amadeus HotSOS, the industry-leading service optimization platform that helps hotels optimize hotel services and customer engagement. By using a housekeeper's known location information through HotSOS, hotels can layer a safety platform directly into their HotSOS infrastructure. React Mobile's integration with HotSOS has already proven valuable at the Thunder Valley Casino and Resort in Sacramento. "React Mobile's platform allowed us to reach a housekeeper having a medical emergency while cleaning a guest room. Their platform alerted our security staff with their exact room location, allowing us to reach them within minutes", said Joel Moore, VP of Hotel Operations.

Employee safety has never been more in the public awareness. Knowing how to avoid vendor lock-in or over-investment can keep your employees safe without blowing your capital budget.

About React Mobile

React Mobile was established with the singular goal to help people in times of distress. The React Mobile enterprise safety platform helps people in emergencies reach the widest network possible when it matters most. React Mobile's solutions centre around widespread emergency alerting and offering industry-leading indoor and outdoor location sharing to reduce emergency response times. React Mobile's safety alerting platform is integrated with leading platforms such as Amadeus, Volara, Estimote, and other technologies to offer unmatched location-based information.

Find out more by visiting www.reactmobile.com

About Amadeus

Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies). The Amadeus group employs around 13,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as 71 local Amadeus Commercial Organizations globally. The group operates a transaction-based business model. Amadeus is listed on the Spanish Stock Exchange under the symbol "AMS.MC" and is a component of the IBEX 35 index.

To find out more about Amadeus please visit www.amadeus.com, and www.amadeus.com/blog for more on the travel industry. Amadeus is listed on the Spanish Stock Exchange under the symbol "AMS.MC" and is a component of the IBEX 35 index. To find out more about Amadeus please visit www.amadeus.com, and www.amadeus.com/blog for more on the travel industry.

About Volara

Volara is THE provider of custom voice-based solutions for the hospitality industry and the only such provider with the Alexa for Business Service Delivery Designation from Amazon. Volara's proprietary software creates a business tool atop the leading smart speakers and natural language processing platforms. Volara's proven best practices ensure high utilization rates and an optimal guest experience that creates personal and remarkable engagement with brands. Volara is the largest manager of Alexa devices in the enterprise today and over a million people have used voiced-based solutions powered by Volara. For more information, please visit www.volara.io.

About Estimote

Estimote is the world leader in presence verification using Bluetooth Smart technology. Estimote's small wireless sensors, called beacons, communicate with applications on a mobile device to trigger secure presence detection and awareness, provide contextually relevant content, and deliver rich data and insights. Estimote is deployed with partners across industries and supports over 150,000 developers worldwide including 75% of Fortune 100 companies. Estimote's cloud services and mobile SDKs provide a full solution to abstract away the difficulty of building contextually-powered mobile experiences in verticals as diverse as retail, hospitality, healthcare and transportation.

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Robb Monkman
Chief Encouragement Officer
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