Heritage Hotels and Resorts Uses Whistle To Connect With Guests in Real-Time
Whistle provides next-level guest satisfaction for hotel guests
Since adopting Whistle, Heritage Hotels and Resorts, Inc. (HHR) has been continuously commended by clients and guests for their excellent standards of communication. HHR has effectively reduced call volume to their front desks and increased overall communication with guests throughout their journey. They have been able to elevate the guest experience on-property, and cater to the guest's preferential method of interaction.
With Whistle Surveys, Heritage Hotels and Resorts, Inc. (HHR) has been able to effectively gauge guest satisfaction prior to departure, and their likelihood to return. It has been easy to proactively identify and address any service concerns or guest dissatisfaction, resulting in a positive impact on online scores and loyalty. Using Surveys, HHR now uncovers feedback that would have otherwise gone unshared. In-fact, detailed analysis showed that the majority of unhappy guests had not previously shared or expressed their concerns. Overall, HHR predominantly received praise from their guests, and are now able to further celebrate the exceptional service provided by their team members.
"We are very pleased with the guest service opportunities that Whistle has provided Heritage Hotels and Resorts, Inc., and for the continued partnership in use-case discovery," says Courtney Padilla, Corporate Director of Heritage University.
Read more here on how Heritage Hotels and Resorts, Inc. has been able to effectively gauge in-stay guest satisfaction and how it has resulted in a positive impact on guest service scores.
About Heritage Hotels and Resorts, Inc.
Founded by Jim Long in 2005, Heritage Hotels & Resorts is a collection of culturally distinct hotels in New Mexico and is the largest independent hotel brand in New Mexico. Through their architecture, interior design, landscaping, cuisine, art, entertainment and music, Heritage Hotels & Resorts provides guests with a very rich, authentic, cultural experience. Each Heritage Hotel donates a percentage of its revenue to cultural causes. The company and its affiliate companies provide over 3,000 jobs in New Mexico.
Visit Heritage Hotels and Resorts at www.hhandr.com
About Whistle Messaging, Inc.
Whistle is a hotel and guest engagement platform that is 100% cloud-based. It helps tens of thousands of hoteliers and millions of guests by streamlining communications and hotel operations. Messaging has quickly become the preferred channel of communication for customer service in hospitality and is a crucial part of travel during the pandemic. For more information, visit www.trywhistle.com.
