Heritage Hotels and Resorts Uses Whistle To Connect With Guests in Real-Time
Whistle provides next-level guest satisfaction for hotel guests
Since adopting Whistle, Heritage Hotels and Resorts, Inc. (HHR) has been continuously commended by clients and guests for their excellent standards of communication. HHR has effectively reduced call volume to their front desks and increased overall communication with guests throughout their journey. They have been able to elevate the guest experience on-property, and cater to the guest's preferential method of interaction.
"We are very pleased with the guest service opportunities that Whistle has provided Heritage Hotels and Resorts, Inc., and for the continued partnership in use-case discovery," says Courtney Padilla, Corporate Director of Heritage University.
Read more here on how Heritage Hotels and Resorts, Inc. has been able to effectively gauge in-stay guest satisfaction and how it has resulted in a positive impact on guest service scores.
About Heritage Hotels and Resorts, Inc.
Founded by Jim Long in 2005, Heritage Hotels & Resorts is a collection of culturally distinct hotels in New Mexico and is the largest independent hotel brand in New Mexico. Through their architecture, interior design, landscaping, cuisine, art, entertainment and music, Heritage Hotels & Resorts provides guests with a very rich, authentic, cultural experience. Each Heritage Hotel donates a percentage of its revenue to cultural causes. The company and its affiliate companies provide over 3,000 jobs in New Mexico.
Visit Heritage Hotels and Resorts at www.hhandr.com
Whistle is the number-one rated Guest Messaging Platform. With over 85% of travelers carrying their smartphone, Whistle allows Hotels and guest to communicate via SMS Text Messaging and Mobile Messaging pre, during, and post-stay. Whistle enhances customer service through real-time guest engagement, helping boost service scores while streamlining internal communication and operations through team messaging.
For more information, please visit: www.TryWhistle.com