Updated: March 18, 2020

The safety of our guests and team members around the world is a top priority. We have provided the thousands of independently owned and operated franchised hotels in our network and our managed and owned properties worldwide with helpful guidelines and safety information provided by the World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC) detailing how to identify COVID-19 symptoms and mitigate its transmission. We have also partnered with third parties, including Ecolab and other suppliers, to provide our hotels with access to industry-standard cleaning and disinfecting supplies and have made training available to support our franchisees and our managed and owned hotels in achieving the highest standards of cleanliness, disinfection and hygiene.

Our mission is to make hotel travel possible for all, and that becomes especially important during times of uncertainty. Our cancellation policies for direct bookings are among the most flexible in the hotel industry, with thousands of our hotels honoring no-fee cancellations up to 6 p.m. on the day of arrival.

We have enhanced our policies as follows:

  • Guests traveling with new or existing direct bookings for stays in any of our hotels through April 30, 2020 will have their cancellation or change penalties waived if the request is received at least 24 hours (or less if permitted by the hotel's policy) prior to arrival.
  • Guests who are prohibited from traveling to their booked hotel under applicable law will have their cancellation or change penalties waived on direct bookings.
  • For new or existing direct bookings with arrivals after April 30, all of our properties are required to accommodate non-cancellable rate reservation changes if the request is received at least 48 hours prior to arrival and the same number of room nights or more are booked for a future stay.
  • We are pausing the expiration of any Wyndham Rewards points scheduled to expire between now and May 31, 2020 and have extended current Wyndham Rewards Member Levels (status) for all members in the Greater China and Southeast Asia Pacific Rim regions through the end of 2021.
  • We are committed to, and actively exploring, additional steps that we can take to help all Wyndham Rewards members globally, which will include relaxed Member Level earning requirements, among other options. Due to rapidly evolving circumstances, it's too soon to share specifics, however, we will do so as soon as possible.

For bookings made by a travel agent or online booking platform, guests are advised to contact the agent or booking platform directly. Please consult travel advisories and information made available by the World Health Organization, U.S. Centers for Disease Control and Prevention and the U.S. Department of State. We will continue to closely monitor the situation and adapt our policies accordingly.

Additionally, due to the current situation with coronavirus, our hotels are implementing new processes to protect the safety of our guests and team members. This may result in a reduction in certain services and amenities that are normally available at our hotels. If guests have questions or concerns, we ask them to please contact the hotel directly.

About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts (NYSE: WH) is the world's largest hotel franchising company by the number of properties, with approximately 9,200 hotels across over 95 countries on six continents. Through its network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 24 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. The Company's award-winning Wyndham Rewards loyalty program offers over 106 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit www.wyndhamhotels.com.

The Company may use its website as a means of disclosing material non-public information and for complying with its disclosure obligations under Regulation FD. Disclosures of this nature will be included on the Company's website in the Investors section, which can currently be accessed at www.investor.wyndhamhotels.com. Accordingly, investors should monitor this section of the Company's website in addition to following the Company's press releases, filings submitted with the Securities and Exchange Commission and any public conference calls or webcasts.

About Wyndham Rewards

Named the number one hotel rewards program by readers of USA TODAY, Wyndham Rewards® is the world's most generous rewards program with more than 50,000 hotels, vacation club resorts and vacation rentals worldwide.

Designed for the everyday traveller, members earn a guaranteed 1,000 points with every qualified stay and may redeem points for a wide range of rewards, including free nights at any of the approximately 9,100 hotels or tens of thousands of vacation club resorts and vacation rentals globally through affiliation with Wyndham Destinations and others. Wyndham Rewards has over 103 million enrolled members globally. Join for free today at www.wyndhamrewards.com. You've earned this. ®