AMResorts® Strengthens Guest Commitment Further with CleanComplete Verification™ 360-Degree Quality Program
All-Inclusive Resort Brand Management Company Redefines Travel Journey with Even Higher Safety and Hygiene Standards to Support Guest Wellbeing
NEWTOWN SQUARE, Pa. - AMResorts®, an Apple Leisure Group company, introduces new 360-degree quality, safety and hygiene program CleanComplete Verification™, centered on guest safety and peace of mind during vacation. The CleanComplete Verification™ program further elevates the standards of quality and cleanliness at our 58 beachfront branded properties across Mexico, the Caribbean, Costa Rica, and Panama.
Backed by one of the highest-level third-party certifications for quality and safety in the industry, the Cristal International Standards® certification, the initiative addresses all aspects of resort operations and guest experience from welcome to departure. Each property has implemented Cristal's Prevention of the Spread of Infection (POSI) audit protocol—and POSI-check is one of the latest solutions available both from Cristal and in the industry. All AMResorts® branded properties also employ Cristal's FoodCheck Certification, which complies with certified and audited food safety practices based on the Hazard Analysis Critical Control Point (HACCP), an internationally recognized system for reducing the risk of safety hazards in foods.
"As the world reopens to a new normal and travelers begin to plan vacations once again, the health and safety of guests remains a top priority through these elevated efforts," said Gonzalo del Peón, AMResorts® President. "Guests should feel well-informed and reassured knowing that AMResorts® branded properties have implemented best-in-class practices."
Redefining the guest travel journey, the CleanComplete Verification™ program includes:
- Welcome Back - Arrival and Check-In Procedures: Hygiene check-in stations with temperature check protocols in place upon arrival to resort, and increased sanitation procedures including use of alcohol-based hand sanitizer for those handling luggage and cleaning of the lobby with high-grade disinfectant every hour.
- Come on In - Room Cleaning Procedures: Cristal RoomCheck verification process to meet the highest hygiene cleaning for each guest room, with sanitation information on in-room tablets, printouts and TVs.
- Time to Relax - Sanitation Throughout the Resort: Increased sanitation throughout all areas of the resorts including high human contact areas such as staircases, elevators, public areas and restrooms, as well as sports equipment and spa facilities. Beach and pool loungers will also be distanced.
- Fun for the Kids - Explorer's Club + Core Zone Hygiene: All Explorer's Club and Core Zone facilities cleaned and disinfected prior to opening, after closing, and regularly during operating hours, with temperature checks required for all before entering.
- Dine in Style - Food and Beverage Protocols: All bar and restaurants employ social distancing measures, while staff wear masks and use increased hygiene techniques.
- See You Again Soon - Check-Out and Departure Procedures: Express check-out service to reduce contact.
AMResorts® has also created new staff positions which are responsible for the oversight of health and sanitation measures. Regular wellness training is provided to all personnel to ensure they take the correct steps for their own health as well as the safety of guests.
For more information on the CleanComplete Verification™ program, details on the enhanced protocols and added safety measures, please visit here.
About Apple Leisure Group® (ALG)®
Apple Leisure Group® (ALG), part of Hyatt (hyatt.com), is a leading North American resort brand-management, leisure travel and hospitality group with a unique business model serving travelers and destinations worldwide. ALG, through its group of affiliated companies, is consistently focused on delivering exceptional value to travelers and strong performance to resort owners by strategically leveraging its portfolio of brands including: AMResorts LP, or one or more of its affiliates which collectively provide sales, marketing, and brand management services to resort and hotel brands under the AMR™ Collection including 5-star and 4-star luxury award-winning brands including Secrets® Resorts & Spas, Dreams® Resorts & Spas, Breathless Resorts & Spas®, Zoëtry® Wellness & Spa Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas (properties in these brands are joining Hyatt’s World of Hyatt loyalty program in phases); ALG Vacations®, one of the largest sellers of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, with well-established brands: Apple Vacations®, Funjet Vacations®, Travel Impressions®, CheapCaribbean.com®, BeachBound®, Blue Sky Tours®, Southwest Vacations®, and United Vacations®; the exclusive membership program Unlimited Vacation Club®; best-in-class destination management services provided by Amstar DMC; and the innovative technology solutions provider Trisept Solutions®.
Jennifer Valdes
rbb Communications
+1 305 249 1213
Apple Leisure Group® (ALG)
