Industry Update
External Article18 May 2020

What will hotel visits be like? Here’s your room-by-room look at the future

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Hotels are cautiously reopening for the summer travel season, but it's anything but business as usual in the hospitality industry.


Last week, the American Hotel & Lodging Association (AHLA) introduced its Safe Stay guidelines developed under the guidance of an advisory council that includes Accor, InterContinental Hotels Group, Marriot International, Omni Hotels & Resorts and Walt Disney. Now, the health and cleaning guidelines are being adopted by thousands of hotels, with many choosing to go beyond its recommendations.

Getting to your hotel

Arriving by air? There's a chance your hotel has started cleaning the area around you before you're even left the airport. Sandals Resorts identified 18 key touchpoints — or points of high contact — for extra cleaning, starting with airport lounges and vehicle transfers. Many hotels are increasing the frequency of airport transfers to reduce the number of passengers in each vehicle too.

If you're arriving via your own car, don't assume a valet team will be waiting out front, as many hotels like the Hotel Crescent Court in Dallas, Texas are suspending the service. Other hotels are keeping it and disinfecting the vehicle between drivers.

Bellhops — where are the bellhops? Be prepared to carry your own bags. Camelback Resort in Pennsylvania's Pocono Mountains has suspended its bell service, though guests can use bell carts which have been sanitized after every use. Its hotel employees aren't opening car or taxi doors upon arrival either.

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