Industry Update
Press Release29 June 2020

Health, Safety And Hygiene Procedures - Our 10 Commitments

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Swiss-Belhotel International Limited

Swiss Belhotel International has announced plans to implement new health and hygiene measures to reassure travellers of a renewed focus on guest wellbeing in the wake of COVID-19 (coronavirus). The company has placed 10 additional Health and Safety commitment steps which have been created by the senior executive team and the health & safety committee, which will build on existing health and safety regimens. The additional commitments will be additional to the companies already extensive Health and Safety internal audits based on a series of rigid brand guidelines. The guidelines are fully compliant with several expert advisories, including Diversey and Ecolab.


As part of the new 10 commitments of Health and Safety, all hotels will implement enhanced levels of sanitation and use disinfectants for the use against COVID-19 and other bacteria throughout all public areas, including lobbies, reception, restaurants, bars, conference rooms, fitness centres, pool areas, and guestrooms. Enhanced hygiene measures and guidelines will also include back-of-house operations.

  1. We apply the Swiss-Belhotel International greeting sign when meeting guests and visitors, replacing the handshake greeting.
  2. WE prepare dispensers of sanitizer hand-rub conveniently located in our hotel entrance, lobby, elevators, reception, restaurant, and meeting rooms.
  3. WE supply proper covered receptacles for used tissue paper disposal and surgical masks when in need to follow correct respiratory control measures.
  4. WE implement specific preventive measures against communicable diseases: cleaning of the rooms to a high standard of hygiene: disinfecting frequently touched areas such as escalator handrails, elevator control panels, and door knobs several times per day. Washing hands after undertaking cleaning activities and spraying and fumigating areas regularly.
  5. WE provide public washrooms equipped with liquid soap and paper towels. Floor drain outlets are cleaned regularly to prevent putrid air and insects in the soil pipes from entering the premises.
  6. WE have available Personal Protective Equipment (PPE) for protection against infectious materials including surgical masks and hand gloves, worn by our employees in case of a suspected outbreak of communicable disease in our hotel. WE observe strict procedures on handling of spillage including usage of gloves and masks and appropriate materials and disinfectant chemicals.
  7. WE follow strict linen management procedures in handling used and clean linen including the packing, laundering and delivery.
  8. WE comply with International standards in maintaining all mechanical ventilation systems following proper inspection, cleaning, testing and maintenance schedules.
  9. WE prevent foodborne diseases in Food and Beverage, Kitchen and Receiving areas by having clean premises, sanitized kitchen utensils, hand washing facility, purchasing food from reliable sources, wearing clean washable aprons and caps, handling and storing raw and cooked food separately at the correct temperature.
  10. WE maintain specific hygiene measures in our facilities. Pool water is tested 3 times per day, fitness center disinfected several times per day and hand sanitizer, equipment disinfectant and paper towels supplied.


Gavin M. Faull

Chairman and President
Swiss-Belhotel International
Zest Hotels International

About Swiss-Belhotel International

Swiss-Belhotel International is currently in 23 countries, managing a portfolio of more than 145* hotels, resorts and projects located in Cambodia, China, Indonesia, Malaysia, Philippines, Vietnam, Bahrain, Egypt, Georgia, Iraq, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, Australia, New Zealand, Bulgaria, Germany, Italy, Switzerland and Tanzania. Awarded Indonesia's Leading Global Hotel Chain for nine years, Swiss-Belhotel International is one of the world's fastest-growing international hotel and hospitality management groups. The Group provides comprehensive and highly professional development and management services in all aspects of hotel, resort and serviced residences. Offices are strategically located in Hong Kong, New Zealand, Australia, China, Indonesia, United Arab Emirates, Switzerland and Vietnam covering Oceania, Asia, Europe, Middle East, Africa and India Regions.

*Numbers may fluctuate

For more information about Swiss-Belhotel International, please visit

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