Industry Update
External Article 7 September 2020

These Restaurant Chains Are Unveiling New Designs Inspired By The Pandemic

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The coronavirus pandemic is spurring on a growing number of restaurant chains to build restaurants with new bells and whistles focused on convenience and safety.

Concerns about the virus, restrictive lockdowns and disruptions to everyday routines have drastically changed consumer behavior this year. Customers downloaded restaurant apps for easy ordering and delivery, while others took to the drive-thru. Drive-thru visits increased by 26% in April, May and June, according to data from the NPD Group.

Some restaurant companies are accelerating plans to update their store formats with a focus on convenience. Starbucks, for example, is going to build more mobile pickup cafes this year and in 2021 than it previously thought.

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